Kissflow Customer Reviews 2025 | Business Process Management

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Kissflow

Composite Score

7.8 /10

CX Score

8.0 /10

39 Reviews Write a Review

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What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kissflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

89 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

18% Neutral

82% Positive

Pros

Efficient Service
Reliable
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 79

Process Management

BPM Workflow and Approvals

Process Simulation and Execution

Knowledge and Document Management

Process Modelling and Design

Form and Report Building

Business Rules Management

Collaboration

Analytics and Reporting

Mobile

Process Monitoring and Optimization

Vendor Capability Ratings

Average 77

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.9

View Kissflow in this category (opens in a new tab)

Kissflow Reviews

Jestine P.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Low-Code Platform for Process Automation

Likeliness to Recommend

8 /10

What differentiates Kissflow from other similar products?

Its intuitive platform that empowers both business and technical users to build and automate processes without extensive coding knowledge

What is your favorite aspect of this product?

Its low-code approach

What do you dislike most about this product?

It has limitations on handling extremely high-volume workloads or complex integrations

What recommendations would you give to someone considering this product?

Evaluate the need to integrate Kissflow with other systems, such as CRM, ERP, and HR systems.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Feranmi B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Powerful and User-Friendly Workflow Automation

Likeliness to Recommend

9 /10

What differentiates Kissflow from other similar products?

Great question! Here’s what typically differentiates Kissflow from other workflow and process automation tools: User-Friendly No-Code/Low-Code Platform Kissflow emphasizes ease of use with a drag-and-drop interface that allows business users (not just developers) to design workflows, forms, and automations quickly without coding. All-in-One Workflow Suite Instead of just focusing on workflow automation or project management alone, Kissflow combines workflow management, case management, and project collaboration in one platform.

What is your favorite aspect of this product?

My favorite aspect of Kissflow is its intuitive no-code/low-code interface that empowers non-technical users to quickly build and automate workflows without needing deep technical skills. This ease of use really lowers the barrier for teams to streamline processes and improve collaboration fast, making process automation accessible to a wider audience. It strikes a great balance between simplicity and powerful functionality.

What do you dislike most about this product?

What I dislike most about Kissflow is that its advanced customization and integration options can be somewhat limited compared to more specialized or developer-focused platforms. For complex or highly tailored workflows, users might find the built-in features a bit restrictive, requiring workarounds or additional tools. This can slow down scaling or adapting the platform for very unique business needs.

What recommendations would you give to someone considering this product?

Assess Your Workflow Complexity: Kissflow is great for straightforward to moderately complex workflows, especially if you want a no-code/low-code solution. For highly complex processes, make sure it supports your needs or be prepared for some customization limits. Take Advantage of Templates: Use Kissflow’s pre-built templates to get started quickly and learn best practices for designing workflows. Plan for Integrations Early: Identify which third-party tools you’ll need to connect and verify their compatibility to avoid surprises later.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Govil K.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Kissflow from other similar products?

Very lite, easy-to-use, web-based workflow management tool, that does not need any specific training to use.

What is your favorite aspect of this product?

Easy to use and very effective.

What do you dislike most about this product?

Nothing I dislike about it

What recommendations would you give to someone considering this product?

Please try this product you will fall in love with it

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Reliable

Kissflow

What is Kissflow?

Company Details

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Kissflow Ratings

71 Likeliness to Recommend

89 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Kissflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Midmarket

Kissflow Reviews

Jestine P.

Low-Code Platform for Process Automation

Likeliness to Recommend

Pros

Feranmi B.

Powerful and User-Friendly Workflow Automation

Likeliness to Recommend

Pros

Govil K.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Process Management

BPM Workflow and Approvals

Process Simulation and Execution

Knowledge and Document Management

Process Modelling and Design

Form and Report Building

Business Rules Management

Collaboration

Analytics and Reporting

Mobile

Process Monitoring and Optimization

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training