Zoho Offers Advancements in Security, Automation, and Customer Experience Through AI
Zoho’s October 2025 analyst briefing by Raju Vegesna, Zoho’s Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
Here is what was announced and what it means for Zoho customers and tech leaders considering Zoho as a platform:
Faster contract review and reduced legal risk
Zoho Sign, Zoho’s cloud-based digital signature platform, will now use AI to summarize documents in various languages, auto-map fields, and suggest clauses. Its Ask Zia feature lets users query contracts in plain English, making legal terms easier for non-legal staff to understand.
Why this matters: Streamlining contract cycles and minimizing delays caused by legal reviews can save considerable time and help prevent misunderstandings.
Smarter cybersecurity
A new threat detection AI agent flags malware, phishing attempts, and suspicious senders. Along with alerting the users, it will recommend actions like blocking IPs and notifying security teams
Why this matters: Adds a proactive layer of defense against phishing scams in agreements and removes the burden of managing it manually.
Cleaner inboxes
Zoho’s email tools use AI to make suggestions to find leads buried in your inbox, recommend emails to delete, and warn you about calendar conflicts.
Why this matters: Missing leads directly impacts revenue; preventing double-booking will help prevent bad experiences.
Simplified automation and faster projects
Zoho CRM now offers the ability to build workflows using plain language without needing to be a coder. For example, a sales manager can set up a workflow where if a prospect has not been contacted within a set period to trigger a reminder. This agentic AI capability is powered by Zia, Zoho’s in-house AI assistant.
Why this matters: These tools will allow customers to boost productivity by automating repetitive and manual processes.
Customer Success Story
Zoho’s AI features have tangible effects. During the briefing Zoho highlighted that one customer, Arctic Spas, saw improved lead tracking and reported a 15-20% year-over-year sales increase after using Zoho’s tools.
Our Take
If your business deals with contracts, customer service, and email overload, it is worth taking a look at Zoho’s AI-powered products. From seeing the demos, these tools are very specific, practical, and live on the Zoho platform. As AI features priced by token usage cause pricing to vary and be unpredictable, the availability of these features within the existing product without needing to buy additional modules will be appreciated by Zoho's CIO and CTO customers.
Somethings to watch out for are:
- Accuracy: Are the AI summaries and field mappings reliable?
- Noise vs. Signal: Does the lead finding and the threat alerts give you useful information or more clutter to deal with?
- Fit: Does Zoho’s model fit your organization’s needs where you can add Zoho apps as necessary?
Zoho joins competitors like Salesforce, Hubspot, and Microsoft in embedding AI across its platform for end users. Zoho’s differentiator is that AI is included in the pricing and you can adopt Zoho’s solutions by adding modules without needing a huge IT project. Customers have told us that integration of Zoho modules has been easier for even non-tech users.
For organizations seeking to enhance productivity, reduce risk, and improve customer experience, Zoho’s AI-powered platform delivers high value at a competitive price point. The ability to adopt modules incrementally, with minimal disruption, makes Zoho a compelling choice for enterprises looking to scale intelligently.