What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Hiroshi T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Zoom is productivity in every meeting.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers high-quality meetings, integrating features such as recording, waiting rooms, and the ability to share screens with annotations. Its virtual meeting rooms allow sessions to be divided into small groups, facilitating interactive dynamics ideal for training and strategic collaborations.
What is your favorite aspect of this product?
Its borderless connectivity facilitates remote work and enables global collaboration, regardless of location. It also reduces operating costs by minimizing the need for in-person meetings and travel, offering planning and scheduling tools that optimize time management.
What do you dislike most about this product?
Customer service response time could be improved.
What recommendations would you give to someone considering this product?
Zoom is one of the best communication and collaboration tools. Its ease of use, stable video calls, and advanced features make it the ideal choice for improving productivity and team interaction.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Joshuva J.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2025
Perfect meeting platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
The integration features
What is your favorite aspect of this product?
The ease of use and additive features
What do you dislike most about this product?
Sometimes the mic bugs out
What recommendations would you give to someone considering this product?
Easy to setup and access
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Karan S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Boosting Business Growth With Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom meeting is an advanced communication tool which provides an excellent user interface and tons of options to create a room instantly to start a meeting on required internal agendas and topics. I have used Zoom since my 1st job at a call center, there before EOD we all connect via a meeting link to discuss daily achievements and targets, to show graphical charts and pie charts to show the growth of business using it's advance features such as screen-share, add additional member via single invite link and other features to share the docs and required information easily and effectively.
What is your favorite aspect of this product?
Screen-sharing, Quick meeting invite, option to share the docs while on call, Raise hands for questioning about any query and other features helped us a lot to manage internal communication and meetings very easily. Its user interface is also very easily understandable for a beginner as well.
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Anyone can consider who wants to setup a Corporate office, BPO, KPO or Sales business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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