What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Michael W.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Sep 2024
Better solutions on the market.
Likeliness to Recommend
What differentiates Zoom from other similar products?
None that I can think of.
What is your favorite aspect of this product?
The use of the virtual whiteboard
What do you dislike most about this product?
The cost/time limits.
What recommendations would you give to someone considering this product?
Better solutions on the market which are free and widely used like Google Meet.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Cherish K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
A Video Conference Standard
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is unusual in that it takes minimum setup and has an intuitive UI that makes attending and conducting meetings easy.
What is your favorite aspect of this product?
Zoom Apps integration lets users access third-party apps from the meeting UI, improving efficiency.
What do you dislike most about this product?
Managing participant settings especially in larger meetings can be difficult without co-hosts or advanced permissions.
What recommendations would you give to someone considering this product?
Try Zoom if you want a flexible, feature rich video conferencing tool with broad compatibility.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Cons
- Vendor's Interest First
- Less Fair
Please tell us why you think this review should be flagged.
Vinay K.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2024
User friendly and intutive
Likeliness to Recommend
What differentiates Zoom from other similar products?
its user friendly dashboard and cost effiencent
What is your favorite aspect of this product?
best part of using zoom is guest who don't have zoom account can easily zoin meetings without hassle.
What do you dislike most about this product?
whiteboard
What recommendations would you give to someone considering this product?
for larger meetings and webinar , explore security option like waiting rooms , password protection and host controls to manage participants effectively.
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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