Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Bassey E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

A Reliable and Versatile Tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom differentiates itself with its user-friendly interface, high-quality video and audio, and scalability for both small and large meetings.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout rooms feature. It allows for seamless collaboration in smaller groups during larger meetings, making it ideal for workshops, team discussions, or classes.

What do you dislike most about this product?

One aspect I find frustrating about Zoom is its limited features on the free plan, especially the 40-minute time limit on group meetings.

What recommendations would you give to someone considering this product?

I’d recommend Zoom for anyone looking for a reliable and easy-to-use video conferencing solution, especially if you're already using tools like Google Workspace or Microsoft Office 365 for integration.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation
  • Caring

Adejumo S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

The Go-To Solution for Productive Communication

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

What sets Zoom apart from other video conferencing tools is its simplicity and reliability. It's easy to use, even for those who aren’t tech-savvy, and it just works, whether you're in a quick one-on-one chat or hosting a huge webinar. One of Zoom's standout features is breakout rooms, which let you split a large group into smaller discussions—perfect for team activities or classes. Plus, it has great video and audio quality, even when your internet isn’t perfect, which really helps avoid those awkward, lag-filled moments. Another thing Zoom gets right is its cross-platform compatibility—whether you're on a computer, phone, or tablet,

What is your favorite aspect of this product?

One of my favorite aspects of Zoom is definitely the screen share feature. It makes remote communication so much more interactive and productive. Whether it's for collaborating on projects, presenting information, or troubleshooting, being able to share your screen with others in real time helps make discussions more clear and efficient. It really brings a sense of connection to virtual meetings!

What do you dislike most about this product?

Zoom can occasionally be unstable with poor internet connections, causing audio or video to lag. Constant updates and glitches during them can also be disruptive. Proposed Solutions: To improve stability, reduce video quality or switch to audio-only mode when needed, and use wired connections. Setting Zoom to update automatically during off-hours and regularly checking for updates can minimize glitches.

What recommendations would you give to someone considering this product?

If you're thinking about using Zoom, I recommend ensuring you have a stable internet connection, as it works best with reliable bandwidth. A wired connection is ideal for consistent video and audio quality. If your internet is weak, consider using audio-only mode or lowering video quality to reduce lag. It's also helpful to explore Zoom's features, like breakout rooms and screen sharing, to enhance your experience. Lastly, make sure to keep the app updated and set it to update automatically during off-hours to avoid any disruptions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yatin W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Brief feedback on Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is more easy to use than other applications such as teams or google meet

What is your favorite aspect of this product?

I can talk to my clients and teams easily. I no need go anywhere, just open my phone or laptop to connect.

What do you dislike most about this product?

Sometime the video freezes and comes back, could be internet issue or glitch

What recommendations would you give to someone considering this product?

Many people use Zoom so it more popular and commons amongst every segmentation.

Pros

  • Respectful
  • Saves Time
  • Efficient Service
  • Effective Service

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