

What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews

Bassey E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
A Reliable and Versatile Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself with its user-friendly interface, high-quality video and audio, and scalability for both small and large meetings.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout rooms feature. It allows for seamless collaboration in smaller groups during larger meetings, making it ideal for workshops, team discussions, or classes.
What do you dislike most about this product?
One aspect I find frustrating about Zoom is its limited features on the free plan, especially the 40-minute time limit on group meetings.
What recommendations would you give to someone considering this product?
I’d recommend Zoom for anyone looking for a reliable and easy-to-use video conferencing solution, especially if you're already using tools like Google Workspace or Microsoft Office 365 for integration.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.

Adejumo S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2025
The Go-To Solution for Productive Communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
What sets Zoom apart from other video conferencing tools is its simplicity and reliability. It's easy to use, even for those who aren’t tech-savvy, and it just works, whether you're in a quick one-on-one chat or hosting a huge webinar. One of Zoom's standout features is breakout rooms, which let you split a large group into smaller discussions—perfect for team activities or classes. Plus, it has great video and audio quality, even when your internet isn’t perfect, which really helps avoid those awkward, lag-filled moments. Another thing Zoom gets right is its cross-platform compatibility—whether you're on a computer, phone, or tablet,
What is your favorite aspect of this product?
One of my favorite aspects of Zoom is definitely the screen share feature. It makes remote communication so much more interactive and productive. Whether it's for collaborating on projects, presenting information, or troubleshooting, being able to share your screen with others in real time helps make discussions more clear and efficient. It really brings a sense of connection to virtual meetings!
What do you dislike most about this product?
Zoom can occasionally be unstable with poor internet connections, causing audio or video to lag. Constant updates and glitches during them can also be disruptive. Proposed Solutions: To improve stability, reduce video quality or switch to audio-only mode when needed, and use wired connections. Setting Zoom to update automatically during off-hours and regularly checking for updates can minimize glitches.
What recommendations would you give to someone considering this product?
If you're thinking about using Zoom, I recommend ensuring you have a stable internet connection, as it works best with reliable bandwidth. A wired connection is ideal for consistent video and audio quality. If your internet is weak, consider using audio-only mode or lowering video quality to reduce lag. It's also helpful to explore Zoom's features, like breakout rooms and screen sharing, to enhance your experience. Lastly, make sure to keep the app updated and set it to update automatically during off-hours to avoid any disruptions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Yatin W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Brief feedback on Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is more easy to use than other applications such as teams or google meet
What is your favorite aspect of this product?
I can talk to my clients and teams easily. I no need go anywhere, just open my phone or laptop to connect.
What do you dislike most about this product?
Sometime the video freezes and comes back, could be internet issue or glitch
What recommendations would you give to someone considering this product?
Many people use Zoom so it more popular and commons amongst every segmentation.
Pros
- Respectful
- Saves Time
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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