Elastic

Swiftype

Composite Score

6.7 /10

CX Score

7.0 /10

8 Reviews Write a Review

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What is Swiftype?

Swiftype Site Search makes it easier for web professionals, marketers and entrepreneurs to add powerful search to their website. Swiftype Enterprise Search makes it easier for teams and organizations to collaborate and work efficiently across all the tools they use by unifying search in a single experience that is both personal and relevant to every team member.

Company Details

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Swiftype Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

77 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swiftype?

15% Negative

0% Neutral

85% Positive

Pros

Saves Time
Respectful
Fair
Includes Product Enhancements

Feature Ratings

Average 81

User interface for search/retrieval

100

Advanced/Faceted search

100

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Multi Format Support

Content Analytics

AI/Machine Learning

Social Network Awareness

Search Query Parsers

Vendor Capability Ratings

Average 79

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Swiftype Reviews

Artur N.

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use and very effective tool

Likeliness to Recommend

10 /10

What differentiates Swiftype from other similar products?

A tool that offers at least as many capabilities as the competition, at a much better price

What is your favorite aspect of this product?

Analytics and easy control of search results

What do you dislike most about this product?

In a shop with a large assortment - a lot of manual work during implementation

What recommendations would you give to someone considering this product?

Very good price-to-performance ratio - it is as good as the competition and costs much less

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Connie B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Great search engine, fast and reliable

Likeliness to Recommend

8 /10

What differentiates Swiftype from other similar products?

It is a sophisticated and understandable tool in most of your collaborative efforts that you have designed in your programming, the interface of the tool is elegant and easy to navigate, it also offers all the necessary tools to create a totally powerful search experience for your website. . . or application, the analysis of geographic information is quite complete with very precise results when using it, it is a truly complete platform that provides a variety of tools necessary to create a very good search experience for your websites or applications.

What is your favorite aspect of this product?

I like to use the results classification and analysis tool, I also like its system because it allows companies to find their priorities thanks to its modern artificial intelligence, it allows to create and manage a search experience adapted to the specific needs and patterns of their users very quickly, it is very easy to use and I was able to implement the basic search functionality in about an hour, we really enjoyed the developer API and the ability to customize our integration, I also had fun integrating the experience while working with Swiftype in one of our sites.

What do you dislike most about this product?

So far I have not presented any major flaws, the service offered has been excellent until today, I still do not see anything wrong with the platform, I have nothing bad to say about this software.

What recommendations would you give to someone considering this product?

This software is totally easy to implement for the numerous and different companies that want to use Swiftype for their most contributory needs, it is designed for any company or person who wants to improve their search system on their website, highly recommended.

Pros

Trustworthy
Caring
Client Friendly Policies
Appreciates Incumbent Status

Sarah S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Fantastic search engine

Likeliness to Recommend

7 /10

What differentiates Swiftype from other similar products?

This software is totally easy to implement for the numerous and different companies that want to use this tool for their most contributory needs, it offers all the necessary tools to create a totally powerful search experience for your website or application, a powerful API is also available and extensible that allows developers to create applications in a very simple way, the analysis of geographic information is quite complete with very precise results at the time of use, it also allows its users to find the information they are looking for very easily.

What is your favorite aspect of this product?

I like its system because it allows companies to find their priorities thanks to its modern artificial intelligence, it has a fairly stable performance and what I like the most about this platform is that it is very simple, it also offers the ability to create sets of synonyms for several search terms, the ability to shape and guide the returned results towards purposes that benefit your business model is well managed, I also really like that the tool is easily configurable and allows a lot of customization.

What do you dislike most about this product?

It works very well for me, I have not had any problem of great importance with this tool, I still have no complaints about this platform, my relationship with this software has been very positive.

What recommendations would you give to someone considering this product?

This platform provides me with a variety of tools necessary to create a very good search experience for the websites or applications of its users, I can recommend it with great confidence, it is a high quality software, I can assure you.

Pros

Continually Improving Product
Unique Features
Caring
Saves Time

Swiftype

What is Swiftype?

Company Details

Need Assistance?

Swiftype Ratings

77 Likeliness to Recommend

77 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Swiftype?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Social Network Awareness Indexing of organizational results in social media.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Swiftype Reviews

Artur N.

Easy to use and very effective tool

Likeliness to Recommend

Pros

Connie B.

Great search engine, fast and reliable

Likeliness to Recommend

Pros

Sarah S.

Fantastic search engine

Likeliness to Recommend

Pros

Feature Ratings

User interface for search/retrieval

Advanced/Faceted search

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Multi Format Support

Content Analytics

AI/Machine Learning

Social Network Awareness

Search Query Parsers

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation