PhishER Logo
PhishER Logo
KnowBe4

PhishER

Composite Score
7.2 /10
CX Score
7.3 /10
Category
PhishER
7.2 /10

What is PhishER?

With automatic prioritization for emails, PhishER™ helps your InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

Company Details


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PhishER Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PhishER?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 77

Feedback Loop

80

Dashboards

80

Case Management

80

Management and Sharing of Intelligence

75

Orchestrate & Automate

75

Data Model

75

Automated Phishing Handling

75

Document & Artifact Storage

75

Playbooks/Runbooks and Workflow Builder

75

Integration Capabilities

75

Collective Analytics Layer

75

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Ease of Customization

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

80

Quality of Features

80

Breadth of Features

80

Business Value Created

80

PhishER Reviews

Maureen Ohara A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

KnowBe4 adapts to any company

Likeliness to Recommend

10 /10

What differentiates PhishER from other similar products?

Creating a training event is easy, too easy in fact, and it may not be possible to understand the implications of using certain settings. However, customization options can complicate it. Above all, duration. If you specify a duration based on a time period (such as a week) with a condition set to "Allow automatic user registration," the week begins with the user's registration, not the user's start date. Combinations like this can cause a lot of confusion. There is a possibility that the campaign may never end. We were able to import our users into KnowBe4 using CSV.

What is your favorite aspect of this product?

Some of the features we found beneficial are that Knowbe4 provides an excellent way to reduce the noise in your incident response inbox by providing a smooth, non-threatening conversation flow. Provides machine learning methods to process PhishML technology to give users a sense of security by preventing malicious content from company servers. Easily find and eliminate email threat options by automatically defeating harmful targeted phishing attacks. Finally, the best UI feel is the easy implementation of the alert button. We tried to make it fun and interesting with games that had to teach staff about different areas of security.

What do you dislike most about this product?

There are some areas that need improvement, namely the client user interface where the user feels the placement of buttons and video graphics could be improved. Along with other useful information in the emails sent to all users, this could be greatly improved by adding sections and splitting the data into different views. Finally, as users, we might consider making some improvements to the content collection. Videos, explanations, questions and answers could be more creative, allowing users to get a sense of real-world experience. Much of the content appears to be designed for Europeans, including phishing probes ending in .co.uk and like.

What recommendations would you give to someone considering this product?

The product is very affordable and offers excellent training in cybersecurity, phishing, spear phishing, whale phishing, phishing, password complexity, social engineering and many other areas. We are a medium sized company that does a fantastic job of training all of our employees, and most of them are very appreciative. There is even a way to load a USB drive with the KnowBe4 Security Awareness Training software so that the software alerts you when you insert a USB drive into your computer. This helps identify users who are more likely to grab a random USB drive and plug it in "just to see what's on it."

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Less Productive
  • Less Reliable

Daniel M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to implement and use. Incredibly valuable.

Likeliness to Recommend

10 /10

What differentiates PhishER from other similar products?

The feature set and capabilities aren't avaialble in many other competitior solutions.

What is your favorite aspect of this product?

The PhishRIP feature is awesome!

What do you dislike most about this product?

Some features and settings are a little complex and not straightforward.

What recommendations would you give to someone considering this product?

Start slow and add features as you become more comfortable.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Saves Time

Bob R.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Great product and easy to learn. Helps protect

Likeliness to Recommend

10 /10

What differentiates PhishER from other similar products?

Custom phishing schemes can be created

What is your favorite aspect of this product?

Usability

What do you dislike most about this product?

Unable to use on IOS

What recommendations would you give to someone considering this product?

Won’t be disappointed

Pros

  • Reliable
  • Caring
  • Security Protects
  • Helps Innovate