OpenLink Customer Reviews 2025 | Financial Risk Management

OpenLink

Composite Score

7.2 /10

CX Score

7.8 /10

12 Reviews Write a Review

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What is OpenLink?

OpenLink is a Transaction Lifecycle Management (TLM) software, providing decision support for trading and managing risks of physical and financial assets in energy, financial services, and commodity markets.

Company Details

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OpenLink Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenLink?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 74

Fraud Management

Transaction Monitoring

Policy Management

Anti Money Laundering

Stress Tests

Asset Liability Management

Market Risk Management

Analytics and Reporting

Cheque Management

Credit Risk Management

Regulatory Compliance and Audit

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

OpenLink Reviews

Chibuike O.

Role: Industry Specific Role
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Nice Product!

Likeliness to Recommend

8 /10

What differentiates OpenLink from other similar products?

It is user friendlier.

What is your favorite aspect of this product?

The user interface and features.

What do you dislike most about this product?

That people are yet to discover it.

What recommendations would you give to someone considering this product?

This is your best bet. Highly recommended.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Kevin K.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic reliable product.

Likeliness to Recommend

8 /10

What differentiates OpenLink from other similar products?

Flexibility Reliability

What is your favorite aspect of this product?

The different types of risk management tools available

What do you dislike most about this product?

The product meets my and organization's needs

What recommendations would you give to someone considering this product?

For risk professional, this is the best product since it has various risk management tools.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Anju A.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Powerful and scalable, but integration not great

Likeliness to Recommend

7 /10

What differentiates OpenLink from other similar products?

Comprehensive Financial Management: OpenLink offers a complete suite for managing complex financial processes, from trading and risk management to accounting and analytics, making it a one-stop solution. Customizable Reporting and Analytics: The platform allows users to create highly customizable reports and analytics, providing tailored insights and greater flexibility compared to other products. Seamless Integration: OpenLink integrates well with various third-party systems, enabling smoother data exchange and reducing the complexity often found in other platforms.

What is your favorite aspect of this product?

My favorite aspect of OpenLink is its customizable reporting and analytics. The ability to create tailored reports and gain deep insights from data helps in making informed decisions, and it significantly enhances the overall user experience. This flexibility stands out compared to many other financial management tools.

What do you dislike most about this product?

What I dislike most about OpenLink is its integration complexity. While it offers great capabilities, setting up and maintaining seamless integration with other systems can sometimes be challenging and time-consuming, especially for users without technical expertise.

What recommendations would you give to someone considering this product?

Invest in User Training: The interface is user-friendly, but to maximize efficiency, invest in training for your team to ensure everyone is comfortable using the system. Plan for Integration Setup: Make sure to allocate time and resources for the integration process, as it can be complex. Consider getting help from technical experts for a smoother setup. Leverage Customization Features: Take full advantage of OpenLink’s customizable reporting and analytics to tailor the platform to your specific needs. This will greatly enhance the product's value for your business.

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

OpenLink

What is OpenLink?

Company Details

Book a Free Demo Today!

OpenLink Ratings

80 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love OpenLink?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Transaction Monitoring Includes Know Your Customer (KYC), cash deposits and withdrawals, wire transfers, and ACH activity management.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Anti Money Laundering Includes suspicious behavior identification, currency transaction reporting, case management and customer due diligence checks.

Stress Tests Includes crisis simulations, scenario generation, and scenario analysis.

Asset Liability Management Includes interest rate risk, liquidity risk, and funding and capital management.

Market Risk Management Includes equity risk, currency risk, and commodity risk.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cheque Management Includes cheque printing, cheque tracking, cheque payment processing, and cheque verification.

Credit Risk Management Includes credit assessment, credit scoring, and credit risk analysis.

Regulatory Compliance and Audit Ability to adhere to laws, regulations, guidelines, and specifications relevant to the business. Ability to store documents and trails for audit access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

OpenLink Reviews

Chibuike O.

Nice Product!

Likeliness to Recommend

Pros

Kevin K.

Fantastic reliable product.

Likeliness to Recommend

Pros

Anju A.

Powerful and scalable, but integration not great

Likeliness to Recommend

Pros

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Feature Ratings

Fraud Management

Transaction Monitoring

Policy Management

Anti Money Laundering

Stress Tests

Asset Liability Management

Market Risk Management

Analytics and Reporting

Cheque Management

Credit Risk Management

Regulatory Compliance and Audit

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement