NICE Robotic Process Automation Logo
NICE Robotic Process Automation Logo
NICE Ltd

NICE Robotic Process Automation

Composite Score
6.4 /10
CX Score
6.9 /10
Category
NICE Robotic Process Automation
6.4 /10

What is NICE Robotic Process Automation?

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

Company Details


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NICE Robotic Process Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE Robotic Process Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

78 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE Robotic Process Automation?

0% Negative
19% Neutral
81% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 67

Distributed Work

77

Concurrent Work

77

Exception Handling

76

Native AI

75

Performance Monitoring

74

Role-Based Access

71

Automation Apps

70

Action Logging

69

Sentiment Analysis

69

User Libraries

69

Real-Time Debugging

67

Vendor Capability Ratings

Average 68

Availability and Quality of Training

75

Ease of Customization

73

Ease of Implementation

72

Ease of IT Administration

71

Vendor Support

70

Quality of Features

68

Usability and Intuitiveness

65

Business Value Created

65

Breadth of Features

64

Ease of Data Integration

61

Product Strategy and Rate of Improvement

59

NICE Robotic Process Automation Reviews

Dinesh K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Good tool but needs improvement

Likeliness to Recommend

9 /10

What differentiates NICE Robotic Process Automation from other similar products?

Effective , scalable and low code platform for automation purpose

What is your favorite aspect of this product?

Web app automation

What do you dislike most about this product?

Limited support UI

What recommendations would you give to someone considering this product?

There are some unique features when compared with other products

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Gábor S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The evolution of intelligent business systems

Likeliness to Recommend

9 /10

What differentiates NICE Robotic Process Automation from other similar products?

The acquisition of Nice Robotic Process Automation (RPA) has been, for some time now, the industrial revolution in the technological era of business of large corporations worldwide. RPA software has allowed large companies worldwide to streamline their business processes without replacing human capital. It seeks to: increase or decrease the volume of a company's operations in an efficient and quality way.

What is your favorite aspect of this product?

This evolution allows our businesses to gain popularity because it can reduce costs, streamline information processing and promote better customer experiences. In other words, companies that use RPA are those companies where their tasks or activities are more repetitive since they use them to extract data, provide better service, ensure that business standards are met, accelerate the processing time of information and digitization the same and thus, in turn, allow greater productivity and efficiency in our employees.

What do you dislike most about this product?

This process automation has limited resilience, as it will depend on the adequacy of the developers to make changes in its structure.

What recommendations would you give to someone considering this product?

Seeing the Automation of Robotic Processes within businesses is the futuristic vision that all companies have been envisioning for some time now. Large corporations in insurance, finance, telecommunications, etc., are seeing within their businesses how humans and robots are integrating to have a domain and manipulation of information in a more efficient, secure, confidential, reliable, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jonas P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

NICE RPA makes it easy to automate daily business

Likeliness to Recommend

9 /10

What differentiates NICE Robotic Process Automation from other similar products?

NICE Robotic Process Automation software helps increase productivity, decrease costs, and improve every process's quality. It's easy to use and doesn't suffer any delays, making it an excellent choice for time, cost and functionality. It's even helped us improve the customer experience by quickly automating any process. Many of my daily tasks and processes are automated with this software

What is your favorite aspect of this product?

Digital AI strategies can transform your business by creating automated procedures that aren't likely to make mistakes and can run 24 hours a day, seven days a week. These strategies don't tire people out, making them the ideal choice for long-term digital transformation. Once identified, businesses can get AI assistance in overcoming any bottlenecks. Automated software robots are a must-have for companies willing to stay competitive in the current industry.

What do you dislike most about this product?

Using artificial intelligence has made it possible to conduct digital transformation. I’ve chosen to work with NICE ROBOTIC PROCESS AUTOMATION for my automation software needs.

What recommendations would you give to someone considering this product?

Many business processes require tedious, mundane or time-consuming tasks that must be repeated repeatedly. Using NICE Robotic Process Automation software can simplify these repetitive tasks by using artificial intelligence across your enterprise. It allows you to perform almost any job in a matter of minutes. Digital transformation allows businesses to transition from manual to automated processes seamlessly. This includes using RPA bots that can perform tasks that would otherwise require hours of human labor.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing