MURAL Logo
MURAL Logo
Mural

MURAL

Composite Score
8.2 /10
CX Score
8.3 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
9% Neutral
90% Positive

Pros

  • Reliable
  • Respectful
  • Caring
  • Efficient Service

Feature Ratings

Average 83

Collaboration

92

Infinite Canvas

86

Surveys and Polling

83

Annotation

83

Screen Sharing

81

Sticky Notes

81

Role-Based Access

81

Multimedia Content

79

Record, Save, and Export Canvases

79

Vendor Capability Ratings

Average 82

Quality of Features

87

Ease of Implementation

87

Breadth of Features

87

Business Value Created

85

Ease of Data Integration

83

Usability and Intuitiveness

81

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

75

MURAL Reviews

Shir H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

For sustainable collaboration

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Easy to use, ideal for all expertise, facilitates visual tracking remotely. Very good for ensuring that meeting inputs are linked and clear workflows are organized for everyone.

What is your favorite aspect of this product?

I really like the templates, the starting point gives the idea you need. I liked the ease of collecting and formatting inputs in an attractive way. It is easy to update at any time. Documentation of all modifications is great. I liked the ease of setting permissions. Exporting Mural outputs is easy, ensuring they are easily shared in reports and dashboards.

What do you dislike most about this product?

Mural is bug-free, and it is impossible for it to slow down at any stage.

What recommendations would you give to someone considering this product?

I recommend it, it creates diverse and effective paths that ensure continuous collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The White Board Solution for Remote Collaboration

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

MURAL is strong in many ways, which distinguishes it from others. Its specialization is augmenting visual workflow. It offers many promising tools, including shapes, drawing tools, icons, and sticky notes, which assist our team in ideating and unifying their ideas visually. Compared to others, it is a top choice for teamwork.

What is your favorite aspect of this product?

Its facilitation superpower-like features, enable us to manage the large size of groups and to keep their focus sustained, which is the priority of virtual collaboration. This software is easy to navigate and user-friendly, creating ease for its users whether they are experts or novices. Its comprehensive library gives structure for brainstorming, strategic planning, and retrospectives, thus saving us maximum time.

What do you dislike most about this product?

It is all-in-one software with powerful features in it. However, some areas need attention for improvement. It is a feature-rich platform. Its advanced facilitation features require an investment of time and more initial training for a better understanding of its functioning.

What recommendations would you give to someone considering this product?

The facilitating and robust collaborative features of Mural make it highly fit for those working in teams and conducting workshops, and brainstorming sessions frequently. It is very intuitive for basic working tasks, but the advanced feature requires basic training before implementation to maximize its potential.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Kurupali V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Digital Workspace for Privacy Consultants.

Likeliness to Recommend

7 /10

What differentiates MURAL from other similar products?

MURAL creates a perfect blend of creative but free-flowing collaboration with enterprise-level security. I, as a privacy consultant, value their great data residency options and tight access controls very much! This also enables cross functional teams to collaboratively map out what the complex compliance workflows should look like without having to risk unintentional exposure of sensitive client data or breaking strict internal corporate governance policies.

What is your favorite aspect of this product?

Particular to system mapping and agile workflows. For privacy impact assessments, I can rapidly visualise complex data flows and user journeys. With smart sticky notes and connector lines, you can communicate abstract data protection concepts to non-technical stakeholders in a very intuitive manner.

What do you dislike most about this product?

The guest access permission altogether, is just way too complicated. I really appreciate a tight security model here, but inviting an external client to see one board (without access to the entire workspace) is far too many menus. The overall experience of carrying out client consultations would be infinitely improved if this external sharing mechanism were simplified without sacrificing the necessary security safeguards therein.

What recommendations would you give to someone considering this product?

MURAL across your organization. Invest time to set up default permission configurations while setting up folder structure in an organized way. Also, make the most of their amazing integrations with Jira and Slack for a much easier integration of visual collaboration directly into your current privacy management as well as daily communications flow.

Pros

  • Enables Productivity
  • Unique Features
  • Client's Interest First
  • Over Delivered

Cons

  • Less Inspiring
  • Less Performance Enhancing

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