Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

ANAND V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2025

One of the best tools for communication tools

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.

What do you dislike most about this product?

At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.

What recommendations would you give to someone considering this product?

Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Brennan S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Integrates nicely with all Microsoft 365 products

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Integration is done for you

What is your favorite aspect of this product?

Creates a virtual office that employees enjoy using to collaborate

What do you dislike most about this product?

Outages and bugs somewhat often

What recommendations would you give to someone considering this product?

Look at the available apps that can provide you services you may already pay for.

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Generous Negotitation

Cons

  • Less Efficient Service
  • Less Effective Service

Nitin J.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A solid platform showing great growth potential

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft team makes working together feels effortless by combining the chats, calls, and collaboration all in one place within Microsoft 365. It feels life having your entire office right at your fingertips - secure, simple and easy to tailor to how you work.

What is your favorite aspect of this product?

What I really like about the Microsoft teams is how It puts chats, file sharing, apps and meeting all together in one simple place. It makes people staying connected and getting the work done way easier, without having to switch between a bunch of different tools.

What do you dislike most about this product?

What bothers me the most about Microsoft Teams is that it can sometimes feel a bit overwhelming with so many features packed in, which makes it tricky to find exactly what you need quickly, have you noticed that too ?

What recommendations would you give to someone considering this product?

If you're thinking about using Microsoft Teams, try not to treat it like just another chat or meeting tool. there's a lot more to it - like bots, apps and automation - that can really help to take the load off your team. And please don't be afraid to set up some fun or random channels too. A little humor and personality can go a long way in bringing people together and making the work feel less like, well... work...

Pros

  • Trustworthy
  • Acts with Integrity
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered
  • Charges for Enhancements

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