Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Arshad N.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Teams Helpful for Building and Maintaining a Team

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the best ever used application for conducting team meeting and maintaining and accessing shared files and other team member can work simultaneously. Teams allowing us to maintaining a sharepoint and seperately team can access who ever part of that team.its very helpful for documentation purpose and we dont need to rely upon any other application for that and its sharepoint intergrated already.scheduling the meeting is very much easy and we can see other team member calendar also.

What is your favorite aspect of this product?

Its very fast and easy to use even though its beginner. meeting scheduling is pretty easy and we can see other team member calendar to understand when He will available.

What do you dislike most about this product?

sometimes the Teams taking more system resources and will slowdown. Its sometimes crashing.

What recommendations would you give to someone considering this product?

If someone looking for professional application which your team can communicate each other improve the productivity go for it.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Merlin L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Works well for what it is desigend for.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Teams has better call support and hardware support than the Google offerings we had looked at. Out tech team is als investigating an offering from another supplier called Fortinet which has simular features to Cisco. .

What is your favorite aspect of this product?

Ease of use was the biggest thing. It takes very litttle training to get a system up and running and a small IT staff can maintain it with ease.

What do you dislike most about this product?

Calls using Teams phones had a strange lag when conversing with others which at times caused issues. We also found that setting a user account to busy or do not disturb did not always work properly and often the device that Teams was installed on would contine to ring.

What recommendations would you give to someone considering this product?

Do your research, Teams does work well but we have found that it does have some issues with call quality at times.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

All-in-One Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I like it's deep integration with Microsoft 365, especially Outlook and SharePoint, sets it apart for seamless collaboration.

What is your favorite aspect of this product?

I really like how Microsoft Teams brings everything together like chat, video calls, file sharing, and task management. It reduces the need to switch between apps

What do you dislike most about this product?

The notification system can be overwhelming and hard to customize, often leading to missed messages or too many alerts.

What recommendations would you give to someone considering this product?

If you already use Microsoft 365, Teams is a natural fit, I recommend to prioritise the application over other apps for the purpose.

Pros

  • Effective Service
  • Reliable
  • Trustworthy
  • Unique Features

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