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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
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Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
7% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Email Delivery

88

Campaign Management

85

Basic Reporting and Analytics

84

Email Templates

84

Contact Database

83

Mobile Optimized

83

A/B Testing

83

Auto-Responders

83

Segmentation

83

SPAM Compliance

83

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Himid O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Reliable Marketing with MailChimp.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The most prominent strength of the provider is its interface that is easy to use, and a wide range of functions offered by the tool. In essence, it is user-friendly and thus even if the layman has no knowledge of the graphic designing, then it can efficiently design appealing campaigns. Furthermore, there is an auto fashion that helps make marketing more efficient with ease to use in MailChimp.

What is your favorite aspect of this product?

Among the MailChimp’s strong sides there is the opportunity to create email campaigns based on customers’ actions. It improves the level of interactivity and helps to build better relationships with the subscribers.

What do you dislike most about this product?

Some of the main shortcomings of MailChimp include the fact that its price increases significantly as the business grows. Although the platform provides many features, it may not be financially feasible for a small business or startup company to fully utilize most of the capabilities on the platform.

What recommendations would you give to someone considering this product?

For any business intending to use MailChimp I suggest that they start with the free option to have a feel of what the tool has to offer before deciding to upgrade. It means that you will have a chance to learn how it operates and functions with no money being spent at first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arivu N.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic email marketing automation platform

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

The main features of this tools is enhanced automations with multiple options like adding triggers, delays and actionable items to optimize the campaign with tailored engagement This tools is also dedicated for B2C campaign also specifically for Ecommerce business too.

What is your favorite aspect of this product?

The Favorite of this product is multi language to support the audience from the different sides of the world to serve services effectively You can create custom dashboard widgets for reporting dashboard, allowing user to track metrics that matter most to them in real-time

What do you dislike most about this product?

Templates flexibility - While MailChimp offers the lot of Email campaign templates but there is lot of limitations on editing the stock template and some could not able to align with brand style Deliverability issues some for email campaign and email are landing in SPAM or Junk folder that will really impacting the performance of the campaign

What recommendations would you give to someone considering this product?

Start with basic plan and get all insight and knowledge about the platform with take advantages of tutorials and resources available. A/B Testing features is the top notch of the tools which is really helps user to test audience. Test the campaign with different campaign content, subject line and with unified leads

Pros

  • Enables Productivity
  • Caring
  • Acts with Integrity
  • Over Delivered

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Advantages of Using Mailchimp for Effective Email

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The key difference between Mailchimp and other email marketing platforms lies in its ease of use and feature set. Mailchimp offers a comprehensive set of tools like automation, audience segmentation, and performance analytics, making it a great choice for beginners and small businesses. However, platforms like Sendinblue or ActiveCampaign offer more advanced CRM and SMS marketing features, while tools like ConvertKit focus more on content creators with simpler, subscription-focused features.

What is your favorite aspect of this product?

The advantages of Mailchimp include its user-friendly interface, making it accessible to beginners and experienced marketers alike. It offers powerful automation tools, allowing businesses to create targeted email campaigns that engage subscribers at the right time. The platform's robust analytics and reporting features help track performance, providing insights to optimize future campaigns. With seamless integration with various e-commerce and social media platforms, Mailchimp simplifies cross-channel marketing.

What do you dislike most about this product?

One disadvantage of Mailchimp is its limited free plan, which restricts the number of subscribers and emails you can send. Additionally, as the platform grows, pricing can become expensive, especially for businesses with large email lists. Some advanced features are only available on higher-tier plans, which may not be cost-effective for smaller businesses. Moreover, while Mailchimp provides a variety of templates, customization options can sometimes be limited compared to other email marketing tools, especially for more complex design needs.

What recommendations would you give to someone considering this product?

Overall, Mailchimp is a versatile and user-friendly email marketing platform suitable for businesses of various sizes. Its strengths lie in its ease of use, automation tools, and integration options, making it ideal for beginners and small to medium-sized businesses looking for an all-in-one solution. However, it may not be the best choice for larger businesses or those with more complex needs due to its pricing structure and limited customization options on lower-tier plans. Despite these limitations, Mailchimp remains a popular choice due to its balance of features, affordability, and scalability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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