Laserfiche

Laserfiche ECM

8.8 /10

44 Reviews Write a Review

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What is Laserfiche ECM?

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

Company Details

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Awards & Recognition

Laserfiche ECM won the following awards in the Enterprise Content Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche ECM.

93 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche ECM?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Performance Enhancing
Fair
Acts with Integrity

Feature Ratings

Average 88

ECM Document Management

Workflow Process Automation

Metadata Management

Search

Capture Channels

File Approvals Esignatures

Ediscovery Audit Trail

Access Permissions Management

Mobile

Collaboration

File Conversion

Vendor Capability Ratings

Average 88

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Laserfiche ECM Reviews

Gisel B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Innovative automation of marketing workflows

Likeliness to Recommend

8 /10

What differentiates Laserfiche ECM from other similar products?

One of the most outstanding features Laserfiche ECM has helped to enhance is the compliance procedures within the company. Very appealing in Laserfiche ECM is the efficient and powerful document management system where marketing assets can be sorted and searched effectively. Key to its success is the tool’s advanced analytics dashboard, peculiarly designed to display the overall performances of processes and teams.

What is your favorite aspect of this product?

The front-end of Laserfiche ECM is highly self-explanatory, and thus, it is relatively easy for team members to familiarize themselves with. There is always a way to set up notifications so that everyone would be notified about the project’s progress, but no one’s inbox would be flooded with these messages. Integration of the software with the already existing marketing tools results in the efficient running of other apparatuses.

What do you dislike most about this product?

Laserfiche ECM is quite good in most of the aspects, though the company could work on its mobile application. The current version omits some functions present in the desktop version and thus restricts freeway working.

What recommendations would you give to someone considering this product?

These automatic solutions have helped reduce how we manage the different retention policies and regulations of our industry for a more compliant environment. The designed automated notification capability of the software helps in keeping track that nothing is missed, and all relevant stakeholders are up-to-date with projects in progress. At the start, people, or employees tend to be reluctant and/or resistant to change because it takes time to adjust to new processes or tools; however, with the practical enhancement in our operational process, the skepticism gradually faded.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Michael O.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Laserfiche is saving our users time

Likeliness to Recommend

10 /10

What differentiates Laserfiche ECM from other similar products?

I have never used similar products

What is your favorite aspect of this product?

The ability to customize

What do you dislike most about this product?

Could use better technical customization options

What recommendations would you give to someone considering this product?

Good for many different aspects of transitioning to electronic processes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John R.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Suite of Integrated Components!

Likeliness to Recommend

10 /10

What differentiates Laserfiche ECM from other similar products?

The company’s responsiveness to user requests for features.

What is your favorite aspect of this product?

Laserfiche Forms

What do you dislike most about this product?

It does not yet have a fully integrated e-signature component.

What recommendations would you give to someone considering this product?

Talk to organizations similar to yours that are already using it to find out how they’re using it and how they’re customizing it to meet their needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laserfiche ECM

What is Laserfiche ECM?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Laserfiche ECM Ratings

93 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laserfiche ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Laserfiche ECM Reviews

Gisel B.

Innovative automation of marketing workflows

Likeliness to Recommend

Pros

Michael O.

Laserfiche is saving our users time

Likeliness to Recommend

Pros

John R.

Great Suite of Integrated Components!

Likeliness to Recommend

Pros

Most Popular Laserfiche ECM Comparisons

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1
Since last award

Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Search

Capture Channels

File Approvals Esignatures

Ediscovery Audit Trail

Access Permissions Management

Mobile

Collaboration

File Conversion

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration