Khoros Customer Reviews 2026 | Social Media Management

Khoros

Composite Score

7.9 /10

CX Score

8.1 /10

58 Reviews Write a Review

Claim Software

What is Khoros?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Khoros won the following awards in the Social Media Management - Enterprise category

Filter By

5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact
Conflict Resolution

2025

2 Top Rated Capabilities

4 Top Rated Features

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Khoros Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Effective Service
Security Protects
Acts with Integrity

Feature Ratings

Average 84

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Contextual Analysis

Dashboards and Visualization

Trend Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Khoros Reviews

Ved Prakash J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Very happy with the use of the software

Likeliness to Recommend

9 /10

What differentiates Khoros from other similar products?

Its fresh approach to social media marketing

What is your favorite aspect of this product?

Unique features and innovation

What do you dislike most about this product?

Nothing that I can think of

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Anita O.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Gives us an improved social media presence.

Likeliness to Recommend

8 /10

What differentiates Khoros from other similar products?

Khoros is able to translate our activities across every social media platform where-in we have a presence, into configurable metric and data dashboards , that enables my department to measure the impact and effectiveness of our social media sales and marketing efforts.

What is your favorite aspect of this product?

The ability to access real time conversations with our audience across multiple social media channels , from a single, integrated dashboard is my favorite aspect of this product. Being able to access real time conversations and take action across all our social media accounts from a single dashboard , ensures that our social media marketing efforts are integrated and in tandem with each other.

What do you dislike most about this product?

There is no provision to check Tiktok comments directly from our Khoros account. Rather, we have to check comments on our Tiktok profile directly from the Tiktok platform. I also think that Khoros need to be re-designed to be more intuitive as this will make the platform easy to navigate , which is currently not the case.

What recommendations would you give to someone considering this product?

While Khoros is quite limited on automation, it is important to leverage its limited automation workflow mechanisms to manage routine tasks, track campaigns and save the sales team critical work time.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Benjamín S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use

Likeliness to Recommend

9 /10

What differentiates Khoros from other similar products?

What sets Khoros apart it's robust approach to handling enterprise level challenges. One of the satndout features it's ability to support global brands through seamless collaboration- I've found it incredibly useful for managing multiple social channels across different time zones and languages.

What is your favorite aspect of this product?

It's user friendly interface. Navigating through the platform is intuitive, which has signifivantly reduced the learning curve for our team,

What do you dislike most about this product?

Is that it can feel a bit overhalming at first, especially for new users.

What recommendations would you give to someone considering this product?

My recommendation would be to take full advantage of the trial period, if available, to get familiar with the platform's range of features. Spend time exploring its integrations with other tools you use, as it can really streamline your processes.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Khoros

What is Khoros?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Khoros Ratings

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Khoros?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Khoros Reviews

Ved Prakash J.

Very happy with the use of the software

Likeliness to Recommend

Pros

Anita O.

Gives us an improved social media presence.

Likeliness to Recommend

Pros

Benjamín S.

Easy to use

Likeliness to Recommend

Pros

Most Popular Khoros Comparisons

Hootsuite

Buffer

HubSpot Marketing Hub (Social)

Sprout Social

Meltwater

Sprinklr Social

Feature Ratings

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Contextual Analysis

Dashboards and Visualization

Trend Analysis

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness