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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Performance Enhancing

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

87

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

83

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Almara W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

DocuSign has been a lifesaver

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I haven't really used any other products aside from Adobe Acrobat outside of my job.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

I don't have any dislikes about this product.

What recommendations would you give to someone considering this product?

I don't have any recommendations at this time.

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Reducing time and closes deals quickly

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

For me, DocuSign has helped our company in many ways, but mainly it accelerates the deal process, since before we didn't use any digital signature tool, but instead did it the traditional way, it would take days to send the contracts to our clients and wait for the signature, now this is a process that can take up to a few hours or even minutes because everything is digitalized now with this platform. I also like that the platform doesn't only provides a way to get digital signatures, but it also takes you through the entire process, allowing you to visualize which stage each client is in and looking at the status of every deal.

What is your favorite aspect of this product?

I like DocuSign because of how easy it makes the process of setting up and finalizing contracts, it is an indispensable part of our deals because we can generate a pre-approved agreement and send it to our clients, and get them signed really quickly. The most important part for me and our clients is the convenience, since everything is digital, there is no need to print, scan, or mail anything to our clients, we can also create our legal documents using the pre-built templates on the site like pricing tables and NDAs that we are able to customize to our liking, this helps save so much time and makes everything more efficient.

What do you dislike most about this product?

The biggest downside when it comes to this tool is that it doesn't have good pricing alternatives, especially if you're a small team or if you have a higher document volume, the pricing can scale up pretty quickly, so I would like to see better pricing alternatives that take this aspect into account. The mobile application also requires more maintenance, because it doesn't have a lot of crucial tools that are in the desktop version, which make the mobile app sometimes unusable on the go, it could be more refined to have more usability.

What recommendations would you give to someone considering this product?

The most beneficial thing that you can do is to use the templates that the software provides you with to build a set of core templates that you can use for different scenarios, this will save you a lot of time and prevent you from having to constantly re-create these documents all the time, and it will also make you look consistent since it helps with building your brand's image. I would also recommend to integrate it with your CRM tool in the first stages of setting up the program, since it'll save you a lot of time and it will synchronize your data.

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Altruistic

Sam A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Time Saving for Managing Agreements

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

DocuSign is highly trusted, secure and widely accepted. It offers advanced compliance features that make it ideal for formal agreements, and it integrates well with many tools managers use daily.

What is your favorite aspect of this product?

I like how simple it is to send, sign, and track documents. The audit trail gives peace of mind, and the notifications keep the signing process moving without delays.

What do you dislike most about this product?

The pricing can add up for larger teams or heavy users, and customizing some of the workflows beyond standard options takes extra effort.

What recommendations would you give to someone considering this product?

If you handle contracts, approvals, or team agreements regularly, DocuSign will make the process faster and more reliable. Spend time setting up templates it really speeds things up in the long run.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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