Docusign

DocuSign

Composite Score

9.1 /10

CX Score

9.2 /10

297 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Fair

Feature Ratings

Average 88

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Templates

Audit Trail

Workflow

Customizable Branding

Vendor Capability Ratings

Average 85

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training

DocuSign Reviews

Kevin P.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

My best friend from the e-signature industry

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Our compliance workflows are streamlined because of DocuSign. We feel much relaxed as we have DocuSign for the whole signing process. It also securely handles all of my confidential data with zero risk of getting leaked or stolen.

What is your favorite aspect of this product?

This platform is my comfort zone for many obvious reasons. It makes it so secure to put all my sensitive information without having a second thought. It smoothly keeps everything organized, making our processes professional and effective. I love that others do not have to create an account just to sign the documents.

What do you dislike most about this product?

Literally nothing at all. It is the perfect tool, having a blend of all the required set of aspects that I could have asked for.

What recommendations would you give to someone considering this product?

Just try once, and you won’t regret it for sure.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Brandon S.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

DocuSign brings order to quality document chaos

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign gives me the control and confidence every quality director needs. I’ve gained better visibility into document sign-off progress. DocuSign has become a core part of our quality system.

What is your favorite aspect of this product?

DocuSign keeps our project documentation clean and audit-ready. I like that it adapts to both simple and complex workflows. It's easy to pull reports on signature status and completion.

What do you dislike most about this product?

It is a useful platform for us that has become a necessity for our company.

What recommendations would you give to someone considering this product?

DocuSign makes tracking approvals and changes effortless. If your team still uses paper for approvals, it’s time to upgrade.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Temitope E.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Easy to use and reliable for signing documents.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I find Docusign document generation experience helpful for our contract signing workflow. Through third party app. integration, we can automate the process of creating contract documents by pulling data from other tools we use like Salesforce. This helps us create documents faster with as little human input as possible, thereby saving us time .

What is your favorite aspect of this product?

The seamless Docusign experience on mobile device is one of the most significant aspect of this product. Easy and effective access to Docusign on mobile devices makes the document signing process faster for both my team and our customers. Features like mandatory field selection are also important for my Docusign experience by ensuring clients attend to specific parts of contractual documents we send to them.

What do you dislike most about this product?

Once documents have been sent to a recipient, there is presently no way for me to make amends to the document. A feature that still allows me edit documents after sending them to a recipient to be signed, will be very beneficial.

What recommendations would you give to someone considering this product?

In my opinion, Docusign is one of the easiest ways to get documents signed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Audit Trail View all previous activity including any recent edits and user access.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Kevin P.

My best friend from the e-signature industry

Likeliness to Recommend

Pros

Brandon S.

DocuSign brings order to quality document chaos

Likeliness to Recommend

Pros

Temitope E.

Easy to use and reliable for signing documents.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Templates

Audit Trail

Workflow

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training