Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Drag and Drop User Interface

86

Data Loss Prevention

86

Electronic Signatures

86

3rd-Party Integrations

85

Real-Time Synchronization

85

Large File Optimization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Estelle M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

secured file storage and strong collaboration.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box does more than just allowing me to save files and share saved files. I can also create and automate workflows / business processes using the visual workflow designer function on Box, known as Box relay.

What is your favorite aspect of this product?

I enjoy using the Box mobile application. I love the consistency in feature across different operating systems, the ability to download and edit files in offline state, the ability to edit office format files right from within the Box mobile app interface, and its integration functionalities around group commenting, digital signature scanning and real time push notifications when changes are made to my files.

What do you dislike most about this product?

File synchronization on Box isn't fast enough for me, especially large sized files. This is one grey area of my Box experience that I really want to see improved upon.

What recommendations would you give to someone considering this product?

For medium and large sized organizations who need enterprise-level security for all file sharing and file access in the company, Box is top on the list .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Fanny V.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Secure Content Collaboration Platform

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its security framework works as a deciding factor for great regulations. Compared to other tools that focus solely on storage or document sharing, Box offers centralized content lifecycle management, collaboration, automation, and data governance in efficient ways.

What is your favorite aspect of this product?

Its compliance with GDPR, HIPAA, FedRAMP, and other regulations makes it ideal for my working environment. It has a minimum learning curve, real-time collaboration, version control, and integrated commenting tools are very beneficial. The flexibility in its integration supports efficient workflows and centralized content management. I really like the way it secures data and provides effective ways for data collaborations.

What do you dislike most about this product?

Box offers an impressively comprehensive suite of tools for secure content collaboration. More extensive customization options for branding or white-labelling for shared folders and portals when collaborating with clients are lacking in this platform, which is requisite for smooth working.

What recommendations would you give to someone considering this product?

Box is a top-tier choice for those who prioritize security, collaboration, and document control at scale. The Box Shield's functionality would be useful for enhancing threat detection and intelligent data classification. It is a highly collaborative content management platform.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Francisco V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Good and reliable cloud drive service.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I would say, my favourite feature explained below.

What is your favorite aspect of this product?

The feature I find very useful is the capability that allows you to open and edit any file using your local software.

What do you dislike most about this product?

The drag and drop user interfase does not allow you to add an external file directly into a folder; first you have to add it to the opened folder and then move it to the folder in which you want to save the file.

What recommendations would you give to someone considering this product?

Try it first and test the required features.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity

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