Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Caring
  • Acts with Integrity
  • Reliable
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Drag and Drop User Interface

87

Enterprise Grade Security Controls

86

Real-Time Synchronization

86

Access Control and Rights Management

86

Electronic Signatures

86

3rd-Party Integrations

86

Data Loss Prevention

86

Large File Optimization

85

Cognitive Content Services

85

Mobility Support

83

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Luis A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Secure Business File Sharing Combines Innovation

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

The overall business security feature set, where certification and precise access control are possible, of course, makes Box exceptionally well suited for handling the project of sensitive data. The ability to address more complex workflows is possible due to the Box Relay feature of the platform. Being able to integrate with virtually any enterprise application makes it easy to have a connected ecosystem for project delivery.

What is your favorite aspect of this product?

The platform is also very good in documentation and compliance features that are very important in compliance search industries. The API is very powerful and enables any kind of integration with other internal tools and systems. The enhanced functionalities include assigning tasks and setting deadlines for their completion, gathering multiple teams, and working with outside contractors to facilitate efficient and effective administrative teamwork.

What do you dislike most about this product?

The desktop sync client may face difficulties when it applies to the organization of a significant number of files, especially in the case of enterprise uses. For the current technical documents, the mobile interface could provide better tools for editing. Creating a custom workflow is expensive to set up in order to gain the best benefit for a particular project.

What recommendations would you give to someone considering this product?

Using the Box has been of great impact in managing the automation projects in middleware at Indra by improving the delivery process. Lately, during integration enforcement on a larger scale, the functionality of this product ensured we could work with external contractors to access data while keeping unauthorized individuals out. We gained orders of magnitude in the ability to automate approval workflows; this decreased our document processing time immensely and allowed us to focus on more project delivery instead of wasted time on paperwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mei T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It's security and compliance.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box is unique because it prioritizes security and compliance, making it perfect for handling sensitive data. Additionally, it is positioned as a flexible solution due to its interaction with other applications, including Google Workspace, Salesforce, and Microsoft 365.

What is your favorite aspect of this product?

Box's emphasis on security and sophisticated permissions features, which provide fine-grained control over who can access each file, is what I enjoy most about it. Its ability to interact with other work platforms, increasing efficiency, is another feature I appreciate.

What do you dislike most about this product?

The fact that Box's interface can occasionally be less user-friendly, particularly for novices, is one of my pet peeves. Additionally, it can be a little challenging to find the advanced setup choices.

What recommendations would you give to someone considering this product?

Since Box allows real-time document sharing and editing, I suggest it as a useful tool for team collaboration. Its cloud file synchronization function guarantees access to information from any device.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juro M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Powers Global Teamwork

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

What really stands out for working with BOX is the efficient system of version control; it’s like having transport through time for documents! The collaboration options are absolutely fantastic; an unlimited number of collaborators can edit the manuscript simultaneously. The security features are also impressive; you get specific permission settings, in which you define who can view some data and files. Also, the mobile experience is smooth and that means it’s easy to reconnect on the road, for instance.

What is your favorite aspect of this product?

I must say that my idea of BOX is astonishing, given that it partners with almost everything we apply at Infosys. It does get along well with our email, our project management tools, and even indivisible custom applications. They say that the search functionality is excellent; no longer will you have to scroll through countless folders to look for a certain document. The preview works on another plus point, as it allows you to access a look at the files without actually downloading them.

What do you dislike most about this product?

Of course, the offline sync could be improved, yes, to have issues while working with large files. At times, it is possible to get overloaded with dozens of comment notifications, while the mobile application may have a hard time working with large and/or pivot tables. When not governed properly, the structure within the folder can get messed up in no time.

What recommendations would you give to someone considering this product?

We have faced a lot and BOX has been a savior for us as far as the scenario is concerned. Less than a week ago, we went through a very important project that had many deadlines and, at the same time, there were teams from three countries working on documents in the same project. BOX made a perfect track of all the versions, preventing any form of version control issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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