Upland Software, Inc.

BA Insight

Composite Score

7.3 /10

CX Score

7.9 /10

17 Reviews Write a Review

Claim Software

What is BA Insight?

Web-like, advanced search that delivers relevant, personalized, and actionable results. Organizations have more data than ever spread across both on-premises and cloud systems, making it challenging and frustrating for employees to quickly find relevant information. That’s where BA Insight’s powerful enterprise search solution comes in.

Company Details

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BA Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BA Insight?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 74

Advanced/Faceted search

User interface for search/retrieval

Processing and Indexing

Multi Format Support

Content Aggregation

Synonyms and Stemming

Results Sorting

Content Analytics

Search Query Parsers

Social Network Awareness

Optical Character Recognition

Vendor Capability Ratings

Average 70

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

BA Insight Reviews

Manish S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Effective Search, Needs Refinement

Likeliness to Recommend

8 /10

What differentiates BA Insight from other similar products?

It stands out with its advanced search capabilities, seamless integration with various content management systems, and powerful AI-driven search features. It allows for highly customizable solutions, enabling businesses to enhance productivity and streamline content discovery across diverse platforms, making it more adaptable than many competing products

What is your favorite aspect of this product?

its powerful search functionality, which allows for seamless content discovery and deep integration across various platforms, enhancing overall efficiency.

What do you dislike most about this product?

I dislike that the customization options can be complex and may require significant effort to fully optimize for specific business needs.

What recommendations would you give to someone considering this product?

Be prepared for a learning curve with customization and integration, but it's highly effective once set up.

Pros

Saves Time
Respectful
Client Friendly Policies
Fair

Azhzaib r.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Very user friendly and easy to collaborate.

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

Very user-friendly interface and easy to implement with 3rd party solutions.

What is your favorite aspect of this product?

Its vendor support is quick.

What do you dislike most about this product?

Difficult to implement for beginners.

What recommendations would you give to someone considering this product?

Need training before implementing.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Effective Service

Shubham C.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

It's helpful tool but some area of improvement.

Likeliness to Recommend

8 /10

What differentiates BA Insight from other similar products?

It differentiates due to the integration with Office 365, sharepoint and other platform. It's really helpful to manage the large and complex dataset seamlessly.

What is your favorite aspect of this product?

My favorite is it's customize searching and AI derived features.

What do you dislike most about this product?

It takes rigorous effort to configure the tool.

What recommendations would you give to someone considering this product?

I recommend first to define their organization requirement and check the parameter about the features and services provide by this tool and also would like to request to provide the proper training and IT admin support to team before configure it into business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BA Insight

What is BA Insight?

Company Details

Need Assistance?

BA Insight Ratings

83 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love BA Insight?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Social Network Awareness Indexing of organizational results in social media.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BA Insight Reviews

Manish S.

Effective Search, Needs Refinement

Likeliness to Recommend

Pros

Azhzaib r.

Very user friendly and easy to collaborate.

Likeliness to Recommend

Pros

Shubham C.

It's helpful tool but some area of improvement.

Likeliness to Recommend

Pros

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Feature Ratings

Advanced/Faceted search

User interface for search/retrieval

Processing and Indexing

Multi Format Support

Content Aggregation

Synonyms and Stemming

Results Sorting

Content Analytics

Search Query Parsers

Social Network Awareness

Optical Character Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training