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With 25+ years' experience evaluating, comparing, and recommending software, our expert analysis and verified user data combine for a uniquely trustworthy perspective on enterprise software.

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March 03, 2026

ServiceNow Makes Its Bid to Own Enterprise AI Execution

In a world where understanding of the power of AI is still confusing, ServiceNow has excellent messaging on what AI can actually achieve in an enterprise. Through TV ads and ads in the Wall Street Journal, the messaging has been clear: AI can assist and improve efficiency. With their recent announcement (February 2026) of two major launches – Autonomous Workforce and Employee Works – ServiceNow underscores the shift of AI from “answer engines” to “actually finishing the job.” With this announcement their message is clear: the era of AI experiments is over; AI operations at scale have begun. And ServiceNow wants to be the control tower that runs all of it.

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February 10, 2026

ServiceNow Q4 Results Reinforce Enterprise AI Driving Business Impact

ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.

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December 05, 2025

Sense, Decide, Act, Govern: ServiceNow’s Four‑Pillar Blueprint for Enterprise AI

ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.

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October 29, 2019

Negotiating Your State and Local Government (Municipality) 5G Implementation

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

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July 19, 2019

Not Your Parents’ GIS

Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.

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May 01, 2019

Esri Advances Its Development Platform

Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.

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May 01, 2019

Insights for CIOs From Esri’s Public Sector CIO Summit

Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.

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