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What is Zoho Survey?
Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Survey?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Customizable Branding
Branching and Logic
Collaboration
APIs and Integration
Role and User Management
Data Analysis and Visualization
Multi-Channel Distribution
Multi-Media Support
3rd-Party Integrations
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Zoho Survey - Home
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Creating Your Survey
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Launching Your Survey
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Zoho Survey Quick Overview
This video will show you a quick glimpse of what Zoho Survey has to offer in order to ensure you create the best questionnaires and collect relevant responses.
Zoho Survey Reviews
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Yash S.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Cost-effective, feature-rich survey tool
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
The platform is intuitive, with a drag-and-drop survey builder that makes creating surveys easy. Offers a variety of pre-built templates for different use cases. Surveys can be shared via email, social media, QR codes, and embedded in websites.
What is your favorite aspect of this product?
Provides instant insights with charts, reports, and export options. Compared to competitors like SurveyMonkey and Typeform, Zoho Survey offers competitive pricing.
What do you dislike most about this product?
Some users report formatting issues on mobile devices. The free version has limitations on responses and customization.
What recommendations would you give to someone considering this product?
Zoho Survey is a solid choice for businesses looking for a cost-effective, feature-rich survey tool, especially if they’re already within the Zoho ecosystem. However, if you need highly advanced customization or superior mobile experience, you may want to explore alternatives like Typeform or Google Forms.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Transparent
Please tell us why you think this review should be flagged.
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Somesh A.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jan 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
User interaction
What is your favorite aspect of this product?
Customisation
What do you dislike most about this product?
The colour
What recommendations would you give to someone considering this product?
Customisation and support
Pros
- Efficient Service
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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Karan M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jan 2025
Great for basics, but lacks advanced features.
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
With a simple interface and customizability, Zoho Survey integrates with the other Zoho apps, thus providing a seamless experience for users already versed in Zoho products. There are multiple question types available, logic-based branching, and good reporting tools. Unlike part of the competition, Zoho Survey maintains both a free and a paid version within reach of most every user. Its support for multilingual surveys may also prove to be crucial for global reach. Automation features, such as actions triggered upon reaching certain criteria, are among the differentiators that give the platform a clear edge in terms of efficiency.
What is your favorite aspect of this product?
I love that I can comfortably link Zoho Survey with other apps developed by Zoho. This seamless integration allows the user to manage responses effectively, analyze conclusions, and automate follow-ups with great ease. Besides, the customization options, ranging from question branching to conditional logic design and multilingual support, make it wonderful for different survey needs. Finally, there is simplicity reflected in the user interface such that even a person with minimal technical expertise can create and distribute surveys without much difficulty.
What do you dislike most about this product?
The worst thing that puts me off about Zoho Survey is the limited customization options in survey designing especially on the free tier. The functionality offered by the app is pretty decent, but advanced features such as deeper styling customizations, more reporting options, and enhanced logic are locked away in the higher-priced plans. This can be frustrating for users whose needs entice them toward a direction of having lots of flexibility without necessarily wanting to upgrade.
What recommendations would you give to someone considering this product?
I'll recommend Zoho Survey to anyone looking for a low-priced and easy-to-use tool. This is especially the case for anyone using any other product in Zoho's suite, as it operates seamlessly in their ecosystem. Suitable for creating basic to moderately detailed surveys that provide a lot of question types. However, if feature-rich reporting, further advanced customization, or more sophisticated branching logic is what you require, you may need to consider their expensive pricing plans. The free version should work for small businesses or teams where the needs are small.
Pros
- Helps Innovate
- Caring
- Respectful
- Fair
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Please tell us why you think this review should be flagged.
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