Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

87

Customizable Branding

87

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Yash S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Cost-effective, feature-rich survey tool

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

The platform is intuitive, with a drag-and-drop survey builder that makes creating surveys easy. Offers a variety of pre-built templates for different use cases. Surveys can be shared via email, social media, QR codes, and embedded in websites.

What is your favorite aspect of this product?

Provides instant insights with charts, reports, and export options. Compared to competitors like SurveyMonkey and Typeform, Zoho Survey offers competitive pricing.

What do you dislike most about this product?

Some users report formatting issues on mobile devices. The free version has limitations on responses and customization.

What recommendations would you give to someone considering this product?

Zoho Survey is a solid choice for businesses looking for a cost-effective, feature-rich survey tool, especially if they’re already within the Zoho ecosystem. However, if you need highly advanced customization or superior mobile experience, you may want to explore alternatives like Typeform or Google Forms.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Transparent

Somesh A.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

User interaction

What is your favorite aspect of this product?

Customisation

What do you dislike most about this product?

The colour

What recommendations would you give to someone considering this product?

Customisation and support

Pros

  • Efficient Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Karan M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for basics, but lacks advanced features.

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

With a simple interface and customizability, Zoho Survey integrates with the other Zoho apps, thus providing a seamless experience for users already versed in Zoho products. There are multiple question types available, logic-based branching, and good reporting tools. Unlike part of the competition, Zoho Survey maintains both a free and a paid version within reach of most every user. Its support for multilingual surveys may also prove to be crucial for global reach. Automation features, such as actions triggered upon reaching certain criteria, are among the differentiators that give the platform a clear edge in terms of efficiency.

What is your favorite aspect of this product?

I love that I can comfortably link Zoho Survey with other apps developed by Zoho. This seamless integration allows the user to manage responses effectively, analyze conclusions, and automate follow-ups with great ease. Besides, the customization options, ranging from question branching to conditional logic design and multilingual support, make it wonderful for different survey needs. Finally, there is simplicity reflected in the user interface such that even a person with minimal technical expertise can create and distribute surveys without much difficulty.

What do you dislike most about this product?

The worst thing that puts me off about Zoho Survey is the limited customization options in survey designing especially on the free tier. The functionality offered by the app is pretty decent, but advanced features such as deeper styling customizations, more reporting options, and enhanced logic are locked away in the higher-priced plans. This can be frustrating for users whose needs entice them toward a direction of having lots of flexibility without necessarily wanting to upgrade.

What recommendations would you give to someone considering this product?

I'll recommend Zoho Survey to anyone looking for a low-priced and easy-to-use tool. This is especially the case for anyone using any other product in Zoho's suite, as it operates seamlessly in their ecosystem. Suitable for creating basic to moderately detailed surveys that provide a lot of question types. However, if feature-rich reporting, further advanced customization, or more sophisticated branching logic is what you require, you may need to consider their expensive pricing plans. The free version should work for small businesses or teams where the needs are small.

Pros

  • Helps Innovate
  • Caring
  • Respectful
  • Fair

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

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