UJET CCaaS

What differentiates UJET CCaaS from other similar products?

UJET distinguishes itself by not attempting to incorporate antiquated equipment into a contemporary environment. It is new, mobile-friendly, and seems to work for both agents and customers—no cumbersome extras, just smart, simple help.

What is your favorite aspect of this product?

To be honest, I think that the real-time context sharing is the true winner. It eliminates a great deal of back and forth and greatly increases the effectiveness of conversations—for both parties.

What do you dislike most about this product?

If I had to select a flaw, I would say that the reporting should be more focused; it seems like it only touches the surface when you want to delve deeper.

What recommendations would you give to someone considering this product?

When contemplating UJET, evaluate how it aligns with your customer experience vision rather than merely comparing features. It is designed for teams who genuinely care about providing seamless help rather than merely functional support.

What differentiates UJET CCaaS from other similar products?

UJET CCaaS stands out because it feels like messaging through a regular phone app. Support can be built right into a company’s mobile app. It also works smoothly with tools like Salesforce to give fast, smart service.

What is your favorite aspect of this product?

What I really like about UJET CCaaS is that you can get help right inside the app—no jumping around, just smooth and easy support.

What do you dislike most about this product?

What I don’t love about UJET CCaaS is that it might take some time for teams to fully adjust to its mobile-first approach if they’re used to traditional call center setups.

What recommendations would you give to someone considering this product?

If you're considering UJET CCaaS, just be ready to go mobile-first—it’s super user-friendly once set up. Take a little time to explore the features, and it’ll run like a charm.

What differentiates UJET CCaaS from other similar products?

With its mobile-first strategy, UJET CCaaS distinguishes itself by enabling direct integration with smartphone functions like the camera and microphone for a more engaging support encounter. In order to deliver quicker, more individualized service, it replaces antiquated IVRs with visual menus, combines all support channels (phone, chat, and in-app), and employs real-time AI to help agents and give intelligent routing.

What is your favorite aspect of this product?

One notable aspect of the support experience is the smooth integration of smartphone functions, which makes the customer's device an extension of the service for quicker and easier interactions.

What do you dislike most about this product?

Since it differs greatly from traditional help systems, it could take some time for new users to feel at ease.

What recommendations would you give to someone considering this product?

If you're thinking about using UJET, focus on how it can improve mobile and in-app support. Plan ahead for setup and training, and involve your support team early to make the switch smoother.