Ujet

UJET CCaaS

Composite Score

7.7 /10

CX Score

7.8 /10

24 Reviews Write a Review

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What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details

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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative

4% Neutral

96% Positive

Pros

Performance Enhancing
Enables Productivity
Altruistic
Generous Negotitation

Feature Ratings

Average 84

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Average 85

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

UJET CCaaS Reviews

RAHUL P.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Modern, Seamless, and Customer-Centric Contact Cen

Likeliness to Recommend

7 /10

What differentiates UJET CCaaS from other similar products?

UJET stands out with its mobile-first, cloud-native design that offers deep integration with smartphones—letting customers share images, screenshots, and location data in real time during support interactions. Unlike many traditional contact center platforms, UJET removes the need for multiple third-party tools by offering built-in CRM, analytics, and omnichannel support, all while maintaining a highly intuitive user experience for both agents and customers.

What is your favorite aspect of this product?

My favorite aspect of UJET is its seamless mobile experience and real-time multimedia support. Being able to interact with customers through voice, chat, and even send images or videos directly from their mobile device greatly enhances issue resolution and overall customer satisfaction. It truly bridges the gap between digital support and human connection.

What do you dislike most about this product?

While UJET offers a modern interface and strong mobile capabilities, the initial setup and integration with existing systems can be complex and may require technical support. Additionally, the reporting dashboards, though functional, could benefit from more customization options to better fit unique business needs.

What recommendations would you give to someone considering this product?

If you're considering UJET, ensure that your team is ready to leverage its mobile-first capabilities and modern omnichannel approach. Take the time to plan integrations carefully, especially with your CRM or ticketing systems, to maximize efficiency. Also, invest in agent training upfront—the interface is intuitive, but using its full potential requires a bit of onboarding. Overall, it’s a great fit for organizations aiming to modernize their customer experience.

Pros

Enables Productivity
Efficient Service
Helps Innovate
Reliable

Cons

Vendor Friendly Policies

LOGAN T R.

Role: Operations
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Hands down, the best software for any call center

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

Ujet is top of the line and they are very involved in making their product ideal and customized for the client they are serving.

What is your favorite aspect of this product?

My favorite aspect is the quality. We never have issues with the quality, 0 dropped calls, 0 times I can count that the system had any issues and they worked with us in every part of the experience. It's completely customized for our business.

What do you dislike most about this product?

I haven't been able to see any sort of call scripting or prompts, but that would hopefully be the next phase.

What recommendations would you give to someone considering this product?

I would 100% recommend this product over any other one in the same category hands down.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Erika F.

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, very practical tool

Likeliness to Recommend

8 /10

What differentiates UJET CCaaS from other similar products?

Easy to implementate

What is your favorite aspect of this product?

How easy it is to be used in daily routine

What do you dislike most about this product?

- Breaks report - Difficulty in adapting the tool for LATAM market

What recommendations would you give to someone considering this product?

Good tool but pricey

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

UJET CCaaS

What is UJET CCaaS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

UJET CCaaS Ratings

93 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love UJET CCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

UJET CCaaS Reviews

RAHUL P.

Modern, Seamless, and Customer-Centric Contact Cen

Likeliness to Recommend

Pros

Cons

LOGAN T R.

Hands down, the best software for any call center

Likeliness to Recommend

Pros

Erika F.

Easy to use, very practical tool

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization