Squarespace Logo
Squarespace Logo
Squarespace Inc

Squarespace

Composite Score
8.1 /10
CX Score
8.0 /10
Category
Squarespace
8.1 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

Filter By

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative
3% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

87

Standard Templates

86

Content Security

84

Management Interface

82

E-Commerce Integration

82

Multi Channel Support

80

Translation Facilitation

78

Digital Asset Management

78

Content Repository

78

Social Media Integration

75

Analytics and Reporting

73

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

84

Vendor Support

82

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Ease of Data Integration

75

Squarespace Reviews

Josef K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Gold Standard of Web Dev

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

SquareSpace is a step above free services while providing high quality template designs for your website.

What is your favorite aspect of this product?

Ease of use and transition for web development.

What do you dislike most about this product?

I wish there was more customization when it came to layout and menu bars.

What recommendations would you give to someone considering this product?

Test out the two week trial period and see if it's a good fit for you. It's a huge step above Wordpress but a lot more cost efficient that building a website from the ground up.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremy A.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Disappointing features

Likeliness to Recommend

5 /10

What differentiates Squarespace from other similar products?

It's an ok product, just not as flexible as I have used in the past.

What is your favorite aspect of this product?

The menu is good and easy to use.

What do you dislike most about this product?

Overall, it's a basic platform. We should really upgrade but there is some restriction based on how our site was configured.

What recommendations would you give to someone considering this product?

I would recommend users to do their research and chose wisely.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Efficient Service

Amaya M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Website construction kit for beginners.

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

One of Squarespace's greatest advantages is undoubtedly its straightforward and unambiguous structure. Even for those who are new to website building or have never constructed one before, everything is quite simple to grasp and straightforward. Even with the inexpensive subscriptions, there are a lot of functions. Anyone who needs a website but is not experienced with web design or programming and is searching for an easy-to-use, attractive, and well-organized building block should visit Squarespace. Squarespace is what we utilize for our business website. Squarespace provides engineers with a range of analytics tools to monitor.

What is your favorite aspect of this product?

We attempt to take advantage of Squarespace's SEO optimizations in order to obtain very high Google search ranks for our pertinent keywords. Additionally, we have the ability to employ a login link to send users straight to our platform. Squarespace powers the whole website for my business. I make use of it to set up an online portfolio and a customer contact page. It is simple to design and saves time and money because of its professional appearance and feel, ease of use, and resources like contact form templates.Squarespace is a quick and effective solution with a consistent WYSIWYG look and feel for small and medium-sized projects.

What do you dislike most about this product?

The fact that you have to create almost everything online and there is no offline builder is the only "negative" aspect. Consequently, there can be sporadic jerks or delays in the uploading and processing of content. The pieces are either misarranged or cannot be modified as required when editing or moving and altering content, for example, does not work as it should. This is really uncommon, though, and I believe that it also has something to do with the internet's speed, which I sometimes have slight issues with. However, this can be disregarded given the advantages. There is no doubt that Squarespace has to improve in terms of website.

What recommendations would you give to someone considering this product?

Extensive fonts - even more expensive font styles; quick editing of CSS with Squarespace Collection / Block Identifier for Google Chrome; system that is customer-friendly and easy to understand - can therefore be easily handed over after the design; no security updates required by the designer as with Wordpress templates; convenient implementation of autoplay muted videos from Vimeo Pro (compared to Wordpress). Customer support through instantaneous customer integration into the system to be used later via shared login - right from the start, I don't have to worry about security issues like with Wordpress,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Squarespace Comparisons