SOCI Social Logo
SOCI Social Logo
SOCi

SOCI Social

8.1 /10
Category
SOCI Social
8.1 /10

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details


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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

80 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

7% Negative
12% Neutral
81% Positive

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Security Protects
  • Friendly Negotiation

Feature Ratings

Average 83

Campaign Execution

87

Social Response Management

86

Dashboards and Visualization

86

Trend Analysis

84

Social Post Archival

83

Social Moderation and Workflow Management

82

Social Media Channel Integration Inbound

82

Sentiment Analysis

82

Social Media Channel Integration Outbound

81

Vendor Capability Ratings

Average 81

Ease of IT Administration

85

Quality of Features

85

Ease of Implementation

84

Availability and Quality of Training

83

Vendor Support

83

Business Value Created

81

Ease of Customization

81

Breadth of Features

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

74

SOCI Social Reviews

Neha S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2024

It's easy to use.

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

It is multi location focused, so suitable for businesses with multiple locations

What is your favorite aspect of this product?

Scalability

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

just stay up-to-date with the ne features

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Under Delivered
  • Leverages Incumbent Status

Macie M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

SOCI Simplifies Social Media Management

Likeliness to Recommend

8 /10

What differentiates SOCI Social from other similar products?

I'd say SOCI takes a pretty comprehensive approach to managing social media. While some other platforms may only focus on just scheduling or just analytics, you can do it all on SOCI, making the process simplified and easy.

What is your favorite aspect of this product?

I like that you can do so many things all in one place. Like scheduling posts, reviewing the engagement of those posts, and analyzes performances.

What do you dislike most about this product?

I feel like it was a bit of a learning curve to learn at first. It can be overwhelming, especially for new users. But once you get the hang of it, it's easier to understand.

What recommendations would you give to someone considering this product?

Take advantage of the training resources when you first start, it makes things easier to comprehend and you can utilize the platform to its full potential that way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisbeth G.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Amazing time saver!

Likeliness to Recommend

10 /10

What differentiates SOCI Social from other similar products?

You can publish in social media from one platform and connect multi-locations. Reporting Suite is a bonus!

What is your favorite aspect of this product?

Easy to use and reply back to social media comments all in one spot

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Amazing for multi-location clients and franchisees

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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