SendPulse Customer Reviews 2025 | SoftwareReviews

SendPulse

Composite Score

7.8 /10

CX Score

8.1 /10

16 Reviews Write a Review

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What is SendPulse?

SendPulse offers marketing tools to empower your business. You can use multiple communication channels to interact with your customers within a single platform including email, Facebook, web push, SMS, and Viber.

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SendPulse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendPulse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendPulse?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Sales Intelligence & Conversion Rates

Dynamic Content

Contact Database

Email Delivery

Text Messaging

A/B Testing

Campaign Management

Email Templates

Basic Reporting and Analytics

Auto-Responders

Mobile Optimized

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

SendPulse Reviews

Cissy A.

Role: Finance
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

SendPulse is an innovative tools

Likeliness to Recommend

10 /10

What differentiates SendPulse from other similar products?

1] Dissimilar to many competitors that focus solely on email advertising, SendPulse upholds various correspondence channels, including: -Email -SMS -Pop-up messages -Chatbots for Messenger, Telegram, WhatsApp, and Instagram 2] Benefit: Businesses can manage all their communication channels from a solitary stage, offering consistent client commitment.

What is your favorite aspect of this product?

SendPulse leverages AI to enhance campaign performance through tools.

What do you dislike most about this product?

Nothing Really for now

What recommendations would you give to someone considering this product?

Excellent recommendations for new users

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Rishabh B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

SendPulse Boost Email Marketing

Likeliness to Recommend

10 /10

What differentiates SendPulse from other similar products?

I’ve tried several chatbots before using Sendpulse, and none offer the same level of features and customization. With Sendpulse, I can create highly complex scenarios, which has been incredibly helpful for our business. We were able to design a very intricate booking system.

What is your favorite aspect of this product?

I've been using SendPulse for my email campaigns over the past week and I'm really impressed with its features. What stands out the most is the platform's ability to automatically resend campaigns to subscribers who haven't opened the original emails. This targeted strategy ensures that no subscriber misses important information, greatly enhancing the effectiveness of my campaigns. Additionally, it reaches out via SMS notifications to maximize engagement.

What do you dislike most about this product?

Honestly, I didn't find anything negative on their site. The service and software seem advanced, and I believe I'll be a happy customer.

What recommendations would you give to someone considering this product?

Sendpulse's user interface is very easy to use and intuitive.

Pros

Efficient Service
Saves Time
Acts with Integrity
Includes Product Enhancements

Uday B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Multi-Channel Marketing Made Easy and Affordable

Likeliness to Recommend

10 /10

What differentiates SendPulse from other similar products?

SendPulse differs with its omnichannel marketing automation platform offering email, SMS, push messages, chatbots, and transactional emails through one dashboard. Unlike most other competitors, it provides AI-based personalization, a simple drag-and-drop builder for automations, and free plans with favorable limits, and thus is very suitable for startups and small firms.

What is your favorite aspect of this product?

The multi-channel automation

What do you dislike most about this product?

Its mail template editor should be more flexible

What recommendations would you give to someone considering this product?

SendPulse is an excellent option for small to medium-sized companies and startups that require budget-friendly multi-channel marketing automation. Yet, for large enterprises requiring more advanced analytics, more in-depth CRM integration, or more advanced email design capabilities, a more advanced solution may be required. Companies should utilize the free plan to try out its features prior to committing

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

SendPulse

What is SendPulse?

Company Details

Book a Free Demo Today!

SendPulse Ratings

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SendPulse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Email Delivery The ability to send email to large number of recipients at-scale.

Text Messaging The capability to send messages by SMS in addition to email.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

SendPulse Reviews

Cissy A.

SendPulse is an innovative tools

Likeliness to Recommend

Pros

Rishabh B.

SendPulse Boost Email Marketing

Likeliness to Recommend

Pros

Uday B.

Multi-Channel Marketing Made Easy and Affordable

Likeliness to Recommend

Pros

Feature Ratings

Sales Intelligence & Conversion Rates

Dynamic Content

Contact Database

Email Delivery

Text Messaging

A/B Testing

Campaign Management

Email Templates

Basic Reporting and Analytics

Auto-Responders

Mobile Optimized

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features