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Sender Inc

Sendoso

Composite Score

8.4 /10

CX Score

8.9 /10

37 Reviews Write a Review

Claim Software

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 83

Gift Acceptance/Exchange/Donation

Gift Fulfillment and Delivery

Marketplace/Rewards Catalogue

Personal Messaging

Role-Based Access

Milestones/Calendar Tracking

Notifications/Alerts/Updates

Post-Gift Actions

Required Actions

Gift Tracking

Address Confirmation/Verification

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Sendoso Reviews

Paschal D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

A good Sending Platform

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

User friendly

What is your favorite aspect of this product?

Ability to automate personalized gifting at scale, seamlessly integrating with our CRM to drive meaningful engagement with prospects and customers.

What do you dislike most about this product?

Limited international sending capabilities shipping times and gift options outside the U.S. can be slower and less reliable, which impacts global campaign effectiveness.

What recommendations would you give to someone considering this product?

Monitor ROI closely to ensure alignment with your outreach goals.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Akintayo A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Great for Gifting, But Needs More Flexibility.

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Its ability to automate and personalize gifting at scale with strong CRM integrations.

What is your favorite aspect of this product?

Easy gifting automation that saves time and adds a personal touch.

What do you dislike most about this product?

Limited visibility into delivery status for certain gift types.

What recommendations would you give to someone considering this product?

Start with a clear gifting strategy, sync it with your CRM, and track engagement to measure ROI effectively.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

David O.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Amaze clients with these amazing gift cards

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Gift cards are processed instantly without the need to wait for the queue or schedules and the support team at Sendoso are so welcoming and helpful. As well the best unique about Sendoso is that they will refund the gift card amount if cancelled or not redeemed by the recipient

What is your favorite aspect of this product?

I like the speed at which Sendoso uses to send the gift cards to our users and their API is very friendly that can be integrated with any CRM and review collection tools to automate gift cards sending

What do you dislike most about this product?

To a particular user receiving more than two gift cards, I would suggest they can add all the amount and issue the gift card once other sending multiple gift cards in one email

What recommendations would you give to someone considering this product?

Yes, it is a reliable and affordable tool hence I would recommend the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

92 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Post-Gift Actions Direct clients and staff to surveys or specific web pages after gifts are accepted.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Gift Tracking Software tracks gifts throughout their delivery.

Address Confirmation/Verification Automated requests sent to clients prior to gift delivery asking for them to confirm/verify their address.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Sendoso Reviews

Paschal D.

A good Sending Platform

Likeliness to Recommend

Pros

Akintayo A.

Great for Gifting, But Needs More Flexibility.

Likeliness to Recommend

Pros

David O.

Amaze clients with these amazing gift cards

Likeliness to Recommend

Pros

Feature Ratings

Gift Acceptance/Exchange/Donation

Gift Fulfillment and Delivery

Marketplace/Rewards Catalogue

Personal Messaging

Role-Based Access

Milestones/Calendar Tracking

Notifications/Alerts/Updates

Post-Gift Actions

Required Actions

Gift Tracking

Address Confirmation/Verification

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness