Sauce Labs Customer Reviews 2025 | SoftwareReviews

Sauce Labs

Composite Score

7.7 /10

CX Score

7.9 /10

27 Reviews Write a Review

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What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 78

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Sauce Labs Reviews

Dianna P.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Smooth and reliable test automation

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

Distinguish it from other similar programs are its ability to run tests in parallel in the cloud, its integration with popular automation tools such as Selenium and Appium, and its broad device and browser coverage for mobile and web testing. It is among the best tools for automating test execution in our software projects.

What is your favorite aspect of this product?

I like it because it provides a solid and reliable platform to run tests efficiently and effectively, allowing compatibility, integration and performance testing in multiple environments and devices. It is a useful system in scenarios where it is required to run tests in a fast and scalable way in different environments and devices.

What do you dislike most about this product?

The cost can be a bit high for some smaller companies so it is something to take into account.

What recommendations would you give to someone considering this product?

I recommend Sauce Labs because it is an excellent choice for seamless and reliable test automation, with unique features that make it stand out from the competition. Its ability to run tests in parallel in the cloud, its integration with popular tools and its wide device coverage make it a valuable tool for development teams looking for software quality improvements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vinesh R.

Role: Information Technology
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Integrates well with Jenkins.

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

Ease of use, scalability, reliability.

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

No major disadvantages noticed

What recommendations would you give to someone considering this product?

This platform offers one of the best solution in integrating automated browser testing using the CI/CD pipeline

Pros

Trustworthy
Fair
Reliable
Enables Productivity

Cons

Leverages Incumbent Status

Muhammad Ahmad S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Good product, great community & excellent features

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Wide range of emulator support and rich community support

What is your favorite aspect of this product?

Integration with different emulators and the dashboards

What do you dislike most about this product?

For newbie integration with automation framework is little tough

What recommendations would you give to someone considering this product?

Extremely useful for mobile automation

Pros

Efficient Service
Saves Time
Altruistic
Client's Interest First

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Pipeline Integrations Ability of the platform to integrate with your Continuous Integration tools to improve efficiency and throughput.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sauce Labs Reviews

Dianna P.

Smooth and reliable test automation

Likeliness to Recommend

Pros

Vinesh R.

Integrates well with Jenkins.

Likeliness to Recommend

Pros

Cons

Muhammad Ahmad S.

Good product, great community & excellent features

Likeliness to Recommend

Pros

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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization