Robin Customer Reviews 2024

Robin

7.0 /10

Claim Software

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details

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Awards & Recognition

Robin won the following awards in the Space Management category

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0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

78 Likeliness to Recommend

73 Plan to Renew

2
Since last award

69 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

12% Negative

19% Neutral

69% Positive

Pros

Saves Time
Client Friendly Policies
Reliable
Respectful

Feature Ratings

Average 80

Workspace Maps/Floorplans

Workflows and Notifications

Reservation System

Multi Device Capability

API Integration

Phone Integration

Dashboards and Reporting

Administrator Controls

Space Descriptions

Custom Search

Contact Tracing

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Robin Reviews

Vonn P.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Super pricey, no support, did not satisfy my needs

Likeliness to Recommend

4 /10

What differentiates Robin from other similar products?

Their after-sales follow up is dismal compared to other companies. I had a set list of requirements. Robin indicated that it would cost $125 per desk for the year. That was more money then I wanted to spend. They then indicated a different (lower cost) program but failed to mention that it wouldn't satisfy my list of requirements. Yes, I failed to reconfirm, but they signed me up anyway and 2 days after launching they reconfirmed that my requirements were not going to be met at the level we were at and that I could pay the higher price, and that a refund would not be available to me (seriously 2 days into the contract).

What is your favorite aspect of this product?

Very intuitive and easy to use. Lots of cool features.

What do you dislike most about this product?

I felt a bit of bait and switch and when I looked to get a refund they told me on no uncertain terms would they do that. Went right up to the top and was told I couldn't be helped. I let them know that they got the initial year's worth of sales from me and that I would never by from them again. To add insult to injury, although we severed our contract after a year, the software kept sending emails to employees, with no ability on their end to fix it.

What recommendations would you give to someone considering this product?

NOT AT ALL

Pros

Reliable
Enables Productivity
Saves Time
Client Friendly Policies

Cons

Less Efficient Service
Less Effective Service
Less Caring

Benoît D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Great space management tool!

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

I'll be totally honest. I have never used any other similar tool. I don't know any other tool that is similar. That being said, Robin has a great UI and it is easy to use.

What is your favorite aspect of this product?

It is fast, reliable, and the UI is simple and attractive.

What do you dislike most about this product?

There is nothing that I particularly dislike about the product, but if I could do similar actions via a mobile app that would be fantastic!

What recommendations would you give to someone considering this product?

Make sure that it meets your needs first. If you don't need to have your employees reserve rooms or desks, I guess you can skip this application. However if you are in need of such a solution, Robin does a great job!

Pros

Reliable
Saves Time
Performance Enhancing
Efficient Service

Felix K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Features Disappoint

Likeliness to Recommend

5 /10

What differentiates Robin from other similar products?

None - The features are in other products as well.

What is your favorite aspect of this product?

The features and floor layout are quite good, if they could be implemented in a better and intuitive way.

What do you dislike most about this product?

The interface is extremely hard to navigate for both Mobile and web apps. Also, there are a lot of unnecessary steps you need to take, like 5 clicks to make a reservation.

What recommendations would you give to someone considering this product?

It's a 5 for me, and I would hesitate to recommend it.

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Commodity Features

Robin

What is Robin?

Company Details

Need Assistance?

Awards & Recognition

Robin Ratings

78 Likeliness to Recommend

73 Plan to Renew

2 Since last award

69 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Robin?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Dashboards and Reporting Look up profile information, space planning insights, booking reports, adoption rates, real-time occupancy data.

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Robin Reviews

Vonn P.

Super pricey, no support, did not satisfy my needs

Likeliness to Recommend

Pros

Cons

Benoît D.

Great space management tool!

Likeliness to Recommend

Pros

Felix K.

Features Disappoint

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Workspace Maps/Floorplans

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Reservation System

Multi Device Capability

API Integration

Phone Integration

Dashboards and Reporting

Administrator Controls

Space Descriptions

Custom Search

Contact Tracing

Vendor Capability Ratings

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Product Strategy and Rate of Improvement

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