Robin Logo
Robin Logo
Robin

Robin

7.0 /10
Category
Robin
7.0 /10

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details


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Awards & Recognition

Robin won the following awards in the Space Management category

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Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

78 Likeliness to Recommend

74 Plan to Renew

1
Since last award

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

12% Negative
18% Neutral
70% Positive

Pros

  • Saves Time
  • Client Friendly Policies
  • Reliable
  • Respectful

Feature Ratings

Average 80

Workspace Maps/Floorplans

86

Workflows and Notifications

84

Reservation System

83

Multi Device Capability

82

API Integration

81

Phone Integration

80

Dashboards and Reporting

80

Administrator Controls

79

Space Descriptions

79

Custom Search

71

Contact Tracing

71

Vendor Capability Ratings

Average 78

Availability and Quality of Training

84

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Business Value Created

80

Ease of Implementation

79

Product Strategy and Rate of Improvement

78

Breadth of Features

77

Ease of Data Integration

76

Quality of Features

75

Vendor Support

68

Robin Reviews

Vonn P.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Super pricey, no support, did not satisfy my needs

Likeliness to Recommend

4 /10

What differentiates Robin from other similar products?

Their after-sales follow up is dismal compared to other companies. I had a set list of requirements. Robin indicated that it would cost $125 per desk for the year. That was more money then I wanted to spend. They then indicated a different (lower cost) program but failed to mention that it wouldn't satisfy my list of requirements. Yes, I failed to reconfirm, but they signed me up anyway and 2 days after launching they reconfirmed that my requirements were not going to be met at the level we were at and that I could pay the higher price, and that a refund would not be available to me (seriously 2 days into the contract).

What is your favorite aspect of this product?

Very intuitive and easy to use. Lots of cool features.

What do you dislike most about this product?

I felt a bit of bait and switch and when I looked to get a refund they told me on no uncertain terms would they do that. Went right up to the top and was told I couldn't be helped. I let them know that they got the initial year's worth of sales from me and that I would never by from them again. To add insult to injury, although we severed our contract after a year, the software kept sending emails to employees, with no ability on their end to fix it.

What recommendations would you give to someone considering this product?

NOT AT ALL

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Benoît D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great space management tool!

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

I'll be totally honest. I have never used any other similar tool. I don't know any other tool that is similar. That being said, Robin has a great UI and it is easy to use.

What is your favorite aspect of this product?

It is fast, reliable, and the UI is simple and attractive.

What do you dislike most about this product?

There is nothing that I particularly dislike about the product, but if I could do similar actions via a mobile app that would be fantastic!

What recommendations would you give to someone considering this product?

Make sure that it meets your needs first. If you don't need to have your employees reserve rooms or desks, I guess you can skip this application. However if you are in need of such a solution, Robin does a great job!

Pros

  • Reliable
  • Saves Time
  • Performance Enhancing
  • Efficient Service

Felix K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Features Disappoint

Likeliness to Recommend

5 /10

What differentiates Robin from other similar products?

None - The features are in other products as well.

What is your favorite aspect of this product?

The features and floor layout are quite good, if they could be implemented in a better and intuitive way.

What do you dislike most about this product?

The interface is extremely hard to navigate for both Mobile and web apps. Also, there are a lot of unnecessary steps you need to take, like 5 clicks to make a reservation.

What recommendations would you give to someone considering this product?

It's a 5 for me, and I would hesitate to recommend it.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Cons

  • Commodity Features