Quickbooks Online Logo
Quickbooks Online Logo
Intuit

Quickbooks Online

8.2 /10
Category
Quickbooks Online
8.2 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details


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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

84 Likeliness to Recommend

1
Since last award

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

8% Negative
9% Neutral
83% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 82

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

84

Cost Revenue Tracking

83

Expense Management

82

Accounts Payable Purchase Orders

82

Project Accounting

81

Reconciliation

80

Cash Flow Management

79

Integration APIs

77

Dashboards, Analytics and Reporting

77

Budgeting Forecasting

73

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

83

Ease of Implementation

82

Business Value Created

81

Ease of IT Administration

79

Breadth of Features

79

Quality of Features

79

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

76

Ease of Customization

73

Vendor Support

72

Quickbooks Online Reviews

Nicholas L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great UX, price according to capabilities

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

User friendly interface and access to API on many other softwares

What is your favorite aspect of this product?

Ai capabilities

What do you dislike most about this product?

Limited capabilities to sell cross-border or internationally

What recommendations would you give to someone considering this product?

Find an extra payment service if selling internationally

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Cons

  • Less Caring

Baburam B.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Most Recommended Accounting Software

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Quickbook Online has various features to streamline the accounting and reporting of business and has excellent learning resources.

What is your favorite aspect of this product?

Software is easy to use and can be accessed from anywhere.

What do you dislike most about this product?

The software is excellent, and I haven't encountered any problems.

What recommendations would you give to someone considering this product?

Software is the go-to app for recording and reporting financial transactions for businesses. It can be accessed online from any device at any time. I strongly recommend QuickBooks online to any business that wants to streamline accounting functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Software is okay but customer support is AWFUL

Likeliness to Recommend

3 /10

What differentiates Quickbooks Online from other similar products?

It is relatively easy to use when they do not have any bugs ...B UT there are always issues and their customer support is just TERRIBLE and super unreliable - Every time I have an issue they say they will call back at a scheduled time and NEVER do - i should have known better signing up for this software as the sales representative never even attended the scheduled call to give me a demo before signing up -- this is a dumpsterfire of a company to deal with.

What is your favorite aspect of this product?

Nothing, I cant wait to move away from this company - time wasters!

What do you dislike most about this product?

customer support is AWFUL, sometimes rude and ALWAYS UNRELIABLE

What recommendations would you give to someone considering this product?

I definitely would not recommend signing up for this service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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