Plivo Logo Award Winner Product Badge
Plivo Logo Award Winner Product Badge
Plivo

Plivo

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Plivo
8.2 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
12% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 79

Code Libraries

82

Integration APIs

81

Cloud Integration

81

Software Development Kit

79

AI Engine for CPaaS

79

Communication APIs

77

MMS API

76

WebRTC-based Calling

76

Online Cloud Platform

76

Drag and Drop User Interface

75

Vendor Capability Ratings

Average 77

Business Value Created

81

Quality of Features

80

Ease of Data Integration

80

Ease of Implementation

80

Usability and Intuitiveness

79

Breadth of Features

78

Ease of Customization

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

76

Vendor Support

73

Availability and Quality of Training

68

Plivo Reviews

Becca P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Plivo was incredibly helpful and easy to use

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

The ability to integrate with existing API

What is your favorite aspect of this product?

Automated codes that are shared

What do you dislike most about this product?

the interface

What recommendations would you give to someone considering this product?

Look into code shares

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Fair
  • Acts with Integrity

Cons

  • Less Friendly Negotiation

Bolivar P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Extremely versatile product

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Pricing is extremely competitive considering the features available

What is your favorite aspect of this product?

Extensive SDK for Ruby language

What do you dislike most about this product?

Lack of availability of a local incoming number

What recommendations would you give to someone considering this product?

Check geographical availability of incoming numbers

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Fair

Megan B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Plivo for Business Communication is amazing

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

Plivo is a flexible platform. It fits according to the needs of businesses by providing customizable options. Plivo is a highly adaptable platform. It uses simplicity and ease of use that everyone can easily go with without any complication. No expertise and technical knowledge is required for its usage that differentiates it from others.

What is your favorite aspect of this product?

My favorite aspect of Plivo is its scalability and flexibility which keep things simple. It manages a large no of messages without slowing down the system. It effectively handles the traffic. Plivo is a flexible platform that can be controlled by advanced features of voice and messages as well. Plivo is fully incorporated with advanced features.

What do you dislike most about this product?

One of the downsides of Plivo is its steeper learning curve for non-developers. It requires specific technical knowledge for its usage. One cannot easily handle and go with Plivo which is quite frustrating. It has complex systems and multiple steps to follow is quite a challenging task and needs dedicated work that makes it complex.

What recommendations would you give to someone considering this product?

Considering Plivo for business is a good option to go with. Before using Plivo one should focus on technical resources before its usage. Plivo provides wonderful customizations and automation. It provides a variety of features for various business needs.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Respectful

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