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What is Plivo?
Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Plivo?
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Libraries
Integration APIs
Cloud Integration
Software Development Kit
AI Engine for CPaaS
Communication APIs
MMS API
WebRTC-based Calling
Online Cloud Platform
Drag and Drop User Interface
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Plivo Reviews

Becca P.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2024
Plivo was incredibly helpful and easy to use
Likeliness to Recommend
What differentiates Plivo from other similar products?
The ability to integrate with existing API
What is your favorite aspect of this product?
Automated codes that are shared
What do you dislike most about this product?
the interface
What recommendations would you give to someone considering this product?
Look into code shares
Pros
- Helps Innovate
- Client Friendly Policies
- Fair
- Acts with Integrity
Cons
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.

Bolivar P.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Extremely versatile product
Likeliness to Recommend
What differentiates Plivo from other similar products?
Pricing is extremely competitive considering the features available
What is your favorite aspect of this product?
Extensive SDK for Ruby language
What do you dislike most about this product?
Lack of availability of a local incoming number
What recommendations would you give to someone considering this product?
Check geographical availability of incoming numbers
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Fair
Please tell us why you think this review should be flagged.

Megan B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2025
Plivo for Business Communication is amazing
Likeliness to Recommend
What differentiates Plivo from other similar products?
Plivo is a flexible platform. It fits according to the needs of businesses by providing customizable options. Plivo is a highly adaptable platform. It uses simplicity and ease of use that everyone can easily go with without any complication. No expertise and technical knowledge is required for its usage that differentiates it from others.
What is your favorite aspect of this product?
My favorite aspect of Plivo is its scalability and flexibility which keep things simple. It manages a large no of messages without slowing down the system. It effectively handles the traffic. Plivo is a flexible platform that can be controlled by advanced features of voice and messages as well. Plivo is fully incorporated with advanced features.
What do you dislike most about this product?
One of the downsides of Plivo is its steeper learning curve for non-developers. It requires specific technical knowledge for its usage. One cannot easily handle and go with Plivo which is quite frustrating. It has complex systems and multiple steps to follow is quite a challenging task and needs dedicated work that makes it complex.
What recommendations would you give to someone considering this product?
Considering Plivo for business is a good option to go with. Before using Plivo one should focus on technical resources before its usage. Plivo provides wonderful customizations and automation. It provides a variety of features for various business needs.
Pros
- Reliable
- Unique Features
- Efficient Service
- Respectful
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