Paylocity Customer Reviews 2025 | Payroll

Paylocity

Composite Score

8.4 /10

CX Score

8.4 /10

111 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

7
Since last award

95 Plan to Renew

9
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

10% Neutral

89% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Self Service Portal

HR Systems Interface

Compensation Management

Retirement Plan Tracking

Accounting Systems Interface

Vacation and Leave Tracking

Vendor Capability Ratings

Average 74

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

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Benefits Administration

Score 8.2

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Talent Management

Score 8.2

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.6

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Krista G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Easy, Efficient, and Exceptional Service

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

I’ve worked with Paylocity, Paychex, and ADP, and Paylocity is by far the easiest to use—for both admin and employees. I also love that when I call, someone actually answers right away (no endless hold music!). Their customer service is outstanding and a big reason I’ve chosen to bring Paylocity into two different companies.

What is your favorite aspect of this product?

Payroll is very easy and customizable.

What do you dislike most about this product?

I don't like paying implementation fees on everything I want to add.

What recommendations would you give to someone considering this product?

I wish the performance management portion was more flexible in the setup and features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cheryl B.

Role: Human Resources
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Always improving features

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

The value for the features offered. Very good client support, training, and knowledge base.

What is your favorite aspect of this product?

The enhanced payroll process. It has cut our payroll time to less than half of what it was before. Worforce management and document capabilities are also good.

What do you dislike most about this product?

Reporting. There is not much customization with the dynamic reporting, and it is too complex for someone who doesn't have hours to spend testing it. How about an enhancement that allows you to drag and drop data fields to create custom reports?

What recommendations would you give to someone considering this product?

Test the demo to get a feel for the product. Speak to someone who has been using it for a while to get a clear understanding of the capabilities and value.

Pros

Continually Improving Product
Reliable
Enables Productivity
Respectful

Samantha B.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Paylocity offers a seamless payroll experience that’s both reliable and easy to manage, paired with a robust recruitment module that simplifies candidate tracking and onboarding. What truly sets it apart is the dedicated service department and knowledgeable account managers who make implementation smooth and ongoing support exceptional.

What is your favorite aspect of this product?

The payroll module is incredibly user-friendly and accurate, saving us time and reducing errors. The recruitment features—from job postings to applicant tracking—are comprehensive and intuitive. Plus, the support team and account managers are responsive, proactive, and genuinely invested in our success.

What do you dislike most about this product?

While most features are strong, reporting could be more flexible and customizable. Some analytics require manual workarounds, which can be time-consuming for strategic HR planning.

What recommendations would you give to someone considering this product?

If payroll accuracy and recruitment efficiency are top priorities, Paylocity is a fantastic choice. Be sure to engage with their service team early—they’re incredibly helpful during setup and beyond. Also, take full advantage of the training resources and customize workflows to match your organization’s needs.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

89 Likeliness to Recommend

7 Since last award

95 Plan to Renew

9 Since last award

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Calculation Ability to calculate benefits

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Benefits Administration

Talent Management

Human Capital Management - Midmarket

Paylocity Reviews

Krista G.

Easy, Efficient, and Exceptional Service

Likeliness to Recommend

Pros

Cheryl B.

Always improving features

Likeliness to Recommend

Pros

Samantha B.

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Self Service Portal

HR Systems Interface

Compensation Management

Retirement Plan Tracking

Accounting Systems Interface

Vacation and Leave Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization