Paylocity Customer Reviews 2025 | Payroll

Paylocity

Composite Score

8.4 /10

CX Score

8.5 /10

103 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

7
Since last award

94 Plan to Renew

8
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

8% Neutral

91% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Taxation Deduction

Benefits Calculation

Tax Form Preparation

Self Service Portal

Compensation Management

HR Systems Interface

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

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Talent Management

Score 8.2

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Benefits Administration

Score 8.1

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.4

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Samantha B.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Paylocity offers a seamless payroll experience that’s both reliable and easy to manage, paired with a robust recruitment module that simplifies candidate tracking and onboarding. What truly sets it apart is the dedicated service department and knowledgeable account managers who make implementation smooth and ongoing support exceptional.

What is your favorite aspect of this product?

The payroll module is incredibly user-friendly and accurate, saving us time and reducing errors. The recruitment features—from job postings to applicant tracking—are comprehensive and intuitive. Plus, the support team and account managers are responsive, proactive, and genuinely invested in our success.

What do you dislike most about this product?

While most features are strong, reporting could be more flexible and customizable. Some analytics require manual workarounds, which can be time-consuming for strategic HR planning.

What recommendations would you give to someone considering this product?

If payroll accuracy and recruitment efficiency are top priorities, Paylocity is a fantastic choice. Be sure to engage with their service team early—they’re incredibly helpful during setup and beyond. Also, take full advantage of the training resources and customize workflows to match your organization’s needs.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2025

Working with Paylocity makes our company better

Likeliness to Recommend

9 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Heather R.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Paylocity took our organization to a new level

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

We switched from to Paylocity from a competitor in January 2024. Paylocity offered so much more. Everything was included like time off hours accrual. We were charged extra for accrual. by the competitor. We also like the App. It's made it so much easier for employees who are working off-site. HR products are also included. The other processor charged us a small fortune for HR services, and they didn't even call us back when we needed help or information.

What is your favorite aspect of this product?

The timecards and how easy it is to make corrections. Also, employees can easily submit time off requests and corrections to their timecards. The Home page is great for employees. It saves a lot of time answering questions because they can look up their own information.

What do you dislike most about this product?

It's somewhat difficult to configure things. Also, it's not obvious how to run payroll but there was a lot of training before I was turned loose to do it all myself! Once I learned, it's no longer a problem but if for some reason I'm not available to run the payroll, it will be difficult for anyone else to try to do it.

What recommendations would you give to someone considering this product?

Be sure you have someone that is a bit tech savvy. The configuration is a bit complicated, so you need someone who is able to logically figure things out. Be sure to take advantage of the PEAK Portal where you can find information on just about everything. Be sure to watch the training videos. They are valuable when you run into a problem and need to know something quickly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

89 Likeliness to Recommend

7 Since last award

94 Plan to Renew

8 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Talent Management

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Samantha B.

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

Pros

Working with Paylocity makes our company better

Likeliness to Recommend

Pros

Heather R.

Paylocity took our organization to a new level

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Taxation Deduction

Benefits Calculation

Tax Form Preparation

Self Service Portal

Compensation Management

HR Systems Interface

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization