Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

8.1 /10

66 Reviews Write a Review

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What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2 Top Rated Capabilities

7 Top Rated Features

2025

3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Pipeline Management

Omnichannel Campaign Management

Dialer Integration

Internal Sales Collaboration

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Bradley D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Working with Outreach

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Ease of use

What is your favorite aspect of this product?

It's general call handling and management

What do you dislike most about this product?

There's no specific area that I dislike

What recommendations would you give to someone considering this product?

I would highly recommend it, it simplifies pipeline management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product could use better analytics features!

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Ease of use and great UI

What is your favorite aspect of this product?

Simple and easy to understand

What do you dislike most about this product?

Could have a better interface for reviewing calls postfacto

What recommendations would you give to someone considering this product?

Test out the different competitors in the market

Pros

Continually Improving Product
Reliable
Enables Productivity
Includes Product Enhancements

Wyll M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

Industry Staple - Solid Sales Engagement

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Strong foundation which can be customized to your needs.

What is your favorite aspect of this product?

Customization and the solid integration with emails, phone, and socials which make working through sales tasks simple.

What do you dislike most about this product?

Integration with CRMs could be much better. There are quite a few quirks when mapping fields that you need to be ready to address and do odd things in order to make them work properly.

What recommendations would you give to someone considering this product?

If you need a team to scale, go with a solution like Outreach. If you're just starting out or are a SME, stick with a different solution as Outreach is powerful but expensive and you can only really gain the business value from larger orchestrations.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Bradley D.

Working with Outreach

Likeliness to Recommend

Pros

Mark R.

Great product could use better analytics features!

Likeliness to Recommend

Pros

Wyll M.

Industry Staple - Solid Sales Engagement

Likeliness to Recommend

Pros

Most Popular Outreach Comparisons

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Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Pipeline Management

Omnichannel Campaign Management

Dialer Integration

Internal Sales Collaboration

Next-Best-Action Recommendations

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support