Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

8.0 /10
Category
Oracle Service
8.0 /10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.

Company Details


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Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

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Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

85 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

9% Negative
8% Neutral
83% Positive

Pros

  • Friendly Negotiation
  • Performance Enhancing
  • Unique Features
  • Helps Innovate

Feature Ratings

Average 84

Customer Service Knowledge Management

86

Analytics and Reporting

85

Customer Self Service Capabilities

85

Multi Channel Support

84

Mobile Customer Care

84

Contact Center Integration

83

Customer Service Workflow Management

81

Customer Community Management

80

Intelligent Search

80

Agent Collaboration

80

Agent Scripting

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

85

Usability and Intuitiveness

83

Breadth of Features

82

Vendor Support

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Business Value Created

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

77

Oracle Service Reviews

Danil K.

  • Role: Student Academic
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Absolutely fantastic features

Likeliness to Recommend

6 /10

What differentiates Oracle Service from other similar products?

Most certainly the features

What is your favorite aspect of this product?

For me it’s the usability and features

What do you dislike most about this product?

Not really sure

What recommendations would you give to someone considering this product?

Don’t give this one a miss, game changing product

Pros

  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation
  • Transparent

Anand Kumar M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Geat product with exceptional features

Likeliness to Recommend

8 /10

What differentiates Oracle Service from other similar products?

A great tool

What is your favorite aspect of this product?

Easier to operate

What do you dislike most about this product?

Lagging sometimes

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Narendra B.

  • Role: Consultant
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

The Smart, secure & efficient cloud services

Likeliness to Recommend

8 /10

What differentiates Oracle Service from other similar products?

Oracle cloud services is one of the unique service compared to other products. Also, Service i.e., apps, data, and capabilities enabling effortless self-service, field service workflows, agent services,use cases.

What is your favorite aspect of this product?

Smart & efficient, cloud services enable us to independent experiments.

What do you dislike most about this product?

Oracle provide best product but need some more self described knowledge article for easy use of application.

What recommendations would you give to someone considering this product?

Always insist to go with Oracle products.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features