Oracle

Oracle PeopleSoft CRM

Composite Score

8.1 /10

CX Score

8.4 /10

61 Reviews Write a Review

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What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Product Impact
Contract Negotiation

Latest Award, 2026

7 Top Rated Capabilities

5 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

1% Negative

5% Neutral

94% Positive

Pros

Enables Productivity
Fair
Helps Innovate
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Account and Contact Management

Marketing Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Oracle PeopleSoft CRM Reviews

Bricco B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

The Exception CRM option

Likeliness to Recommend

7 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The information concerning people is a project the tool handles

What is your favorite aspect of this product?

The inclusion of sales analytics is well intentioned by the app

What recommendations would you give to someone considering this product?

The exceptional app that increases CRM for businesses

Pros

Reliable
Enables Productivity
Efficient Service
Inspires Innovation

Shashwat J.

Role: Information Technology
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2025

Solid Legacy CRM with Room for Modern Innovation

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Tightly Coupled with PeopleSoft ERP, Robust Case Management and HelpDesk Capabilities

What is your favorite aspect of this product?

My favorite aspect of Oracle PeopleSoft CRM is its seamless integration with other PeopleSoft modules, especially for organizations already using PeopleSoft for HR, Finance, or Campus Solutions. This unified environment reduces data silos, ensures consistency across departments, and simplifies reporting and compliance.

What do you dislike most about this product?

The biggest downside of Oracle PeopleSoft CRM is its outdated user interface and overall user experience. Compared to modern cloud-based CRMs, the UI can feel clunky and unintuitive, which may slow down productivity—especially for users accustomed to more modern tools.

What recommendations would you give to someone considering this product?

Best Fit for Existing PeopleSoft Users, Evaluate Customization Needs Early

Pros

Helps Innovate
Enables Productivity
Effective Service
Inspires Innovation

Sai Vamsi Y.

Role: Finance
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Mar 2025

Automating Workflows to Accelerate Efficiency

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

With little scripting, it integrates thousands of apps with ease, allowing for automated workflows that greatly increase productivity.

What is your favorite aspect of this product?

I value its extensive integration library and simplicity of use, which enable teams to expedite repetitive work.

What do you dislike most about this product?

The two things I dislike the most are that intricate operations occasionally call for inventive solutions, and pricing can increase with scale.

What recommendations would you give to someone considering this product?

To ensure you maximize productivity and return on investment, start with basic automations and take the time to fully explore its potential.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Bricco B.

The Exception CRM option

Likeliness to Recommend

Pros

Shashwat J.

Solid Legacy CRM with Room for Modern Innovation

Likeliness to Recommend

Pros

Sai Vamsi Y.

Automating Workflows to Accelerate Efficiency

Likeliness to Recommend

Pros

Most Popular Oracle PeopleSoft CRM Comparisons

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HubSpot Sales Hub

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Account and Contact Management

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement