Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Inc

Nextiva Contact Center

8.4 /10
Category
Nextiva Contact Center
8.4 /10

What is Nextiva Contact Center?

Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.

Company Details


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Awards & Recognition

Nextiva Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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Nextiva Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Contact Center.

97 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Contact Center?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 90

Multi Channel Queue Management

93

Skills Based Routing

92

Contact Center Analytics

92

Workforce Management

92

Screen Prompts

90

Knowledge Management

90

Call Scripting and Call Flow Management

89

Ticket Management

88

Contact Center Compliance Management

88

Call Recording

87

Multi Channel Intake Integration

87

Vendor Capability Ratings

Average 91

Ease of Implementation

94

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

93

Vendor Support

93

Breadth of Features

91

Ease of Customization

91

Quality of Features

91

Business Value Created

90

Ease of Data Integration

90

Usability and Intuitiveness

88

Ease of IT Administration

86

Nextiva Contact Center Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2024

Nextiva boosted ROI and Customer Engagement

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2024

Fantastic product with great customer service

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremy B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Excellent experience with Nextiva

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Has great features and amazing support (and it doesn't get marked as spam)

What is your favorite aspect of this product?

The fact that it works as advertised and we get full control of the customer experience.

What do you dislike most about this product?

nothing really to dislike! been great so far.

What recommendations would you give to someone considering this product?

Give it first preference over Dialpad and others - I'm super impressed!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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