Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 92%
Conflict Resolution:: 92%
Strategy & Innovation:: 90%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Browser Push Notifications

Role and User Management

Soft Token Authentication

Role-Based Multi-Factor Authentication

Hard Token Authentication

Dashboards, Analytics and Reporting

Adaptive Authentication (Risk-based)

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

UDEH T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Reliable and Secure, but Room for Smarter Features

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

It works seamlessly with Microsoft 365, Azure AD, and other Microsoft services — making it the go-to for organizations already using that stack. It supports passwordless sign-ins and push-based MFA approvals, which are smoother and more secure than just typing in a TOTP code.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Authenticator is its seamless passwordless sign-in

What do you dislike most about this product?

What I dislike most about Microsoft Authenticator is the lack of cross-device sync for third-party accounts.

What recommendations would you give to someone considering this product?

If you use Microsoft 365, Azure, or Outlook regularly, this is the best authenticator app for smooth integration and passwordless sign-ins. Enable cloud backup for your Microsoft account right away. It'll save you time and stress if you ever switch or lose your device.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adekemi A.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Effective security made easy with Ms Authenticator

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Requires users to match a number displayed on the app with the one shown on the sign-in screen.

What is your favorite aspect of this product?

Provides strong two-factor authentication to protect user accounts.

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

I will recommend that the person adjust the settings of the app to their need

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shrutika K.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Essential product for multifactor authentication

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

Authenticator sends notifications for login attempts into your mobile device and doesn't allow login into the web application using your credential without approval of the login request on the app. this is especially to prevent unauthorized logins

What is your favorite aspect of this product?

The mobile app is very quick, notifications along with location of login are sent immediately whenever there is a login attempt as well as for approving the login requests. additional multifactor login through the mobile device ensures that the all-login attempts are secure and authorized.

What do you dislike most about this product?

The process to add a new device if you have lost your existing mobile device on which the authenticator app is setup is long and has a lot of steps involved such as deleting the old device from the web office 365 account and then reregistering the new device .

What recommendations would you give to someone considering this product?

This app is essential for secure multifactor login and ensuring security of application and accounts using your login credentials. Also, the mobile app is quite easy to setup and is highly reliable

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

UDEH T.

Reliable and Secure, but Room for Smarter Features

Likeliness to Recommend

Pros

Adekemi A.

Effective security made easy with Ms Authenticator

Likeliness to Recommend

Pros

Shrutika K.

Essential product for multifactor authentication

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

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Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Browser Push Notifications

Role and User Management

Soft Token Authentication

Role-Based Multi-Factor Authentication

Hard Token Authentication

Dashboards, Analytics and Reporting

Adaptive Authentication (Risk-based)

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training