Matomo Logo Award Winner Product Badge
Matomo Logo Award Winner Product Badge
Matomo

Matomo

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Matomo
8.8 /10

What is Matomo?

Matomo is a downloadable, open source (GPL licensed) web analytics software program. It provides you with detailed reports on your website visitors: the search engines and keywords they used, the language they speak, your popular pages and that gives you 100% data ownership.

Company Details


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Awards & Recognition

Matomo won the following awards in the Website Analytics category

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Matomo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Matomo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Matomo?

0% Negative
7% Neutral
93% Positive

Pros

  • Altruistic
  • Trustworthy
  • Acts with Integrity
  • Client's Interest First

Feature Ratings

Average 84

Audience Demographics

87

Customer Value Analysis

86

API Framework

86

Data Visualization

86

Social Media Analytics

85

Search Engine Optimization

84

Paid Search Integration

84

Device and Browser Analytics

83

Customer Journey Modelling

82

Audience Segmentation

81

Conversion Analysis

81

Vendor Capability Ratings

Average 85

Breadth of Features

88

Ease of Implementation

87

Vendor Support

86

Ease of IT Administration

86

Business Value Created

85

Ease of Data Integration

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

83

Availability and Quality of Training

81

Usability and Intuitiveness

81

Matomo Reviews

Young D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

One of the most reliable analytics products

Likeliness to Recommend

9 /10

What differentiates Matomo from other similar products?

Matomo stands out in the market with a wide range of features by offering full control of data, whether self-hosted or privacy-centric cloud deployment. As it is built on open-source principles, it has allowed me to have access to code, plugins, and custom integration. It has also provided me with instant insights, allowing instant visibility into visitor behavior, unlike many other analytics tools available.

What is your favorite aspect of this product?

I appreciate its flexibility to self-host for max control for convenience, while maintaining compliance. It provided me with a powerful, intuitive dashboard interface that I was able to use with minimal training. Moreover, its comprehensive toolkit includes a complete package from funnel analysis, A/B testing, to form analytics, and more, all within one platform. Overall, I would say my experience with Matomo is going great.

What do you dislike most about this product?

I prioritize working with Matomo due to its core strengths, like privacy control. The way it ensures privacy compliance, freedom through open-source architecture, and there is nothing to dislike about Matomo.

What recommendations would you give to someone considering this product?

Matomo is ideal if you want a quick setup and automatic updates, while still maintaining privacy. I would highly recommend walking around its plugin network to outspread Matomo into a filled marketing intelligence.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Karan R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Great for Privacy and Control, Easy to Use

Likeliness to Recommend

8 /10

What differentiates Matomo from other similar products?

What really sets Matomo apart from other analytics tools is its strong focus on data privacy and ownership. Unlike many other platforms, Matomo gives you full control over your data—nothing is shared with third parties. It's also highly customizable and flexible, especially if you're using the self-hosted version. Plus, there are no data sampling issues, so you get accurate insights. For us, the combination of privacy, transparency, and control made it stand out.

What is your favorite aspect of this product?

What I love most about Matomo is having full control over our data. It’s private, secure, and the dashboard is super easy to use.

What do you dislike most about this product?

The setup can be a bit technical at first, especially if you’re self-hosting. It takes a little time to get everything running smoothly.

What recommendations would you give to someone considering this product?

Take the time to explore the self-hosted option if data privacy is important to you. Make sure you have some tech support for the setup—it’s worth it in the long run.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Includes Product Enhancements

Ali U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

My Experience With Matomo

Likeliness to Recommend

10 /10

What differentiates Matomo from other similar products?

It allows users to host their own data, ensuring complete control and privacy.

What is your favorite aspect of this product?

The detailed user insights and customizable reporting features empower business to make important decisions.

What do you dislike most about this product?

The setup process is little bit difficult for beginners to deal with.

What recommendations would you give to someone considering this product?

Explore its dashboard and features to tailor the analytics to your business goals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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