LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

Automation on Livechat has consistently been improved upon over the years and I think it has gotten to a stage, where it is easily the most loveable aspect of my Livechat experience. An example of Livechat bringing automation into interaction with our customers is with its intelligence AI feature, This feature automatically helps my team identify spelling errors, suggest canned responses to customer questions, and even summarize key points from chat conversations between customers and our sales chat agents. This has helped to improve the overall quality of responses that we give to customer queries and enquiries.

What is your favorite aspect of this product?

Livechat's smooth connection with critical third party communication channels like Whatsapp, Facebook messenger, Apple messenger and even Telegram, has allowed customers to be able to reach our sales team from wherever they are present, without first visiting our website.

What do you dislike most about this product?

Livechat gets so much right, that it's tedious identifying a potential weakness or a room for improvement. However, I think the absence of self service and knowledge management provisions for our customers is a gaping hole, that Livechat should address.

What recommendations would you give to someone considering this product?

Livechat is a key cornerstone in my team's goal of continuously making our customers satisfied.

What differentiates LiveChat HelpDesk from other similar products?

The number of integrations made available on Livechat is what I think sets it apart from similar products. Livechat currently integrates with over two hundred software products and within my department, we integrate Livechat with fifteen software tools. This enable us automate multiple operational , marketing and sales workflows , while making it easier to track customer interactions across every of our sales channels.

What is your favorite aspect of this product?

Reports and analytics is among the many areas where Livechat really excels. Livechat provides I and my team with data and statistics around every of our interaction using the software. This has enabled us as a team to monitor and track the effectiveness of our sales workflow, approach and strategy continiously,.

What do you dislike most about this product?

I personally do not think there is anything I dislike about Livechat. As a helpdesk program, Livechat simply gets the job done for I and my team.

What recommendations would you give to someone considering this product?

I am of the opinion, that Livechat is a software to be at least considered ,by all sales and marketing teams.

What differentiates LiveChat HelpDesk from other similar products?

Has to be the quality of features and capabilities. At this moment, it is my opinion that there is no help desk software out there, with the standout features and functionalities present on Livechat.

What is your favorite aspect of this product?

I love Livechat integrations. They are a crucial way for us to engage with our customers across multiple platforms , asides from our website. As a result of Livechat's integration, we are engaging customers more effectively and getting faster responses from them .

What do you dislike most about this product?

In my own opinion, I believe Livechat has far exceeded our needs and expectations. There is just no negatives to point to, in my experience using Livechat.

What recommendations would you give to someone considering this product?

For organisations concerned about fast paced and efficient engagement with customers and sales prospects, Livechat is a tool to consider.