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LastPass

8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

6% Negative

12% Neutral

82% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 86

Credential Management

Password Generator

Encryption and Decryption

Vault for Each User

Multi-Factor Authentication (MFA)

Work and Personal

Access From Multiple Devices

Autosave and Autofill

Team Management

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Reviews

Deepak P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Ultimate Password Management Tool

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

LastPass provides features like multi factor authentication and data encryption which is crucial for my team..

What is your favorite aspect of this product?

LastPass autofills the password when saved website is visited which make login process easy.

What do you dislike most about this product?

LastPass seems to be great product for my password management and I have not faced any issue with this product.

What recommendations would you give to someone considering this product?

For advance security please review and update your password in LastPass regularly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Effective Service

Namarata G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Why I Chose Lastpass

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

LastPass has tons of features that helps it stand out from other password managers. LastPass offers a very user friendly interface, comprehensive free plam, robust family plan, adavanced security features like dark web monitoring, password autofill and generator etc. All these features along with its affordable pricing option makes it a versatile choice.

What is your favorite aspect of this product?

I like LastPass for the advanced security features it provides like dark web monitoring, multi-factor authentication etc at an affordable price.

What do you dislike most about this product?

The only aspect of LastPass I dislike is the fact that master password if lost, can be difficult to recover which could result in lockout.

What recommendations would you give to someone considering this product?

I would recommend them to start with the free plan to familiarize themselves with product features before paying for the paid version.

Pros

Effective Service
Saves Time
Continually Improving Product
Performance Enhancing

Rahul K.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Simple yet Secure - LastPass

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

It provides seamless synchronisation between all devices, this makes life so much simpler

What is your favorite aspect of this product?

Super easy to use, requires less training time Autofill features are also super helpful

What do you dislike most about this product?

Pricing wise, its a bit expensive

What recommendations would you give to someone considering this product?

Evaluate and identify the right pricing tier before you make the purchase decision.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Team Management Create and manage team members. Items can be shared across team members.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Reviews

Deepak P.

Ultimate Password Management Tool

Likeliness to Recommend

Pros

Namarata G.

Why I Chose Lastpass

Likeliness to Recommend

Pros

Rahul K.

Simple yet Secure - LastPass

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

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Vault for Each User

Multi-Factor Authentication (MFA)

Work and Personal

Access From Multiple Devices

Autosave and Autofill

Team Management

Credential Rotation

Single Sign-On (SSO)

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