What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
2
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow and Approval Management
Configurable Knowledge Repository
Cataloging
Role-Based Access
Rich Text Editor
Intelligent Search
Reporting and Analytics
API Integration
Bulk Actions
Version Control
Multiple File Type Support
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2025
Purpose-driven solution we and our partners love!
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2025
great functionalities and missing ones
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Shannon V.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Nov 2025
KO is useful, understandable, and client-focused
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
The client-provider relationship with KnowledgeOwl is distinct from most. The staff at KO is approachable and knowledgeable. They're willing to answer questions or work with you on your knowledge base. They worked with our team earlier this year to enhance and clean up our search feature by gathering data, analyzing and discussing next steps, and giving us the support to implement changes to the search feature that have made the results much more accurate. KO truly listens to clients; the new AI Style Guide Checker was a feature request that I and others sent to the KO team. KO also provides trainings and other support for clients.
What is your favorite aspect of this product?
Currently, my favorite aspect of KnowledgeOwl is the ability to manage and customize content. With KO's help, we've customized our platform to provide an efficient and effective experience for users that meets our brand and style standards. I greatly enjoyed KO's training about diataxis (an information architecture principle) as well as using icon panels for a visual navigation cue.
What do you dislike most about this product?
Unfortunately, KnowledgeOwl is not by default accessible. You can work with KO staff to make your platform accessible, but it's remediation, not universal design. I'd also like to see a higher character limit in the AI Style Guide Checker, a way to prevent odd formatting issues that can appear when you copy/paste from another document into a KO article, and the ability for categories to appear in search results.
What recommendations would you give to someone considering this product?
KnowledgeOwl is a fantastic platform for content management. In my role, I use KO to share and update internal procedures, policies, and documents. The AI Style Guide Checker allows you to upload your company style guide to KO, then have the AI compare your content to that style guide, article by article. It's a great tool for creating consistent, brand-worthy content.
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Client Friendly Policies
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