Kantata Customer Reviews 2025 | SoftwareReviews

Kantata

Composite Score

8.0 /10

CX Score

8.2 /10

107 Reviews Write a Review

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What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

Company Details

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

4
Since last award

98 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

4% Negative

15% Neutral

81% Positive

Pros

Respectful
Security Protects
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 78

Time Management

Security

Resource Management

Auditability

Knowledgebase

Email Synchronization & Tracking

Project Management

Billing

Expense Detail Tracking

Reporting

Process Automation

Vendor Capability Ratings

Average 72

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Kantata Reviews

Chris F.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

great UI lack depth or the ability to customize

Likeliness to Recommend

7 /10

What differentiates Kantata from other similar products?

Great looking UI

What is your favorite aspect of this product?

Their Support are amazing

What do you dislike most about this product?

Many of the features lack the ability to customize which makes it difficult to integrate into our business processes

What recommendations would you give to someone considering this product?

Clearly define you business processes first and ensure that your processes can be adapted to work within the way the system was designed.

Pros

Respectful
Reliable
Effective Service
Caring

Cons

Under Delivered
Less Generous
Less Friendly Negotiation

Roger G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Love Don't Love Relationship

Likeliness to Recommend

7 /10

What differentiates Kantata from other similar products?

Once you learn the navigation of the tool it can be easy to complete your needed tasks.

What is your favorite aspect of this product?

The dashboards for each of the engagements/projects.

What do you dislike most about this product?

I dislike Kantata Support mostly. When there is an issue that needs to be resolved Support is most-likely not going to help with the resolution. I always try to provide as much detail as possible, including screen shots and it tends to never be enough and there is always a lot of back and forth with more asks from Support. It tends to be easier to just figure out the issue yourself. Also, Kantata SX Customer Support site is hit or miss whether it will be helpful or not. If I'm looking at a very specific problem/issue this site will most-likely never return a search result to help with the issue.

What recommendations would you give to someone considering this product?

Make sure you have reviewed all tools available to you and their pros and cons.

Pros

Altruistic
Respectful
Security Protects
Helps Innovate

Cons

Less Effective Service
Wastes Time
Less Efficient Service

GiGi R.

Role: Operations
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Mostly satisfied, room for improvement.

Likeliness to Recommend

8 /10

What differentiates Kantata from other similar products?

I appreciate the amount of control I have over the features we have access to.

What is your favorite aspect of this product?

I love the ability to build or edit my own reports.

What do you dislike most about this product?

I can't stand the expenses modual. This is the part that needs to most work. It is the worst system I have ever used.

What recommendations would you give to someone considering this product?

It is a wonderful, customizable product as long as you have other means of tracking expenses.

Pros

Caring
Respectful
Reliable
Enables Productivity

Kantata

What is Kantata?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Kantata Ratings

82 Likeliness to Recommend

4 Since last award

98 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kantata?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

Chris F.

great UI lack depth or the ability to customize

Likeliness to Recommend

Pros

Cons

Roger G.

Love Don't Love Relationship

Likeliness to Recommend

Pros

Cons

GiGi R.

Mostly satisfied, room for improvement.

Likeliness to Recommend

Pros

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Feature Ratings

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Vendor Capability Ratings

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