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JotForm Logo Award Winner Product Badge
Jotform

JotForm

Composite Score
8.6 /10
CX Score
8.7 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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Awards & Recognition

JotForm won the following awards in the Online Forms category

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 81

Mobility

84

Electronic Signatures

83

Security

83

Drag and Drop Design

80

Workflow Automation

80

Data Analysis and Survey Function

80

Field Configuration and Customization

78

APIs and Integration

78

State Transformation

75

Version Management

74

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Quality of Features

80

Ease of Implementation

80

Availability and Quality of Training

79

Vendor Support

77

JotForm Reviews

Katie M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Great Solution for Offline Form Responses!

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

Compared to Formstack, Jotform feels more user-friendly and more dynamic with way the backend is set up. It also offers more options to customize your forms and use your own branding elements. It feels like a form-first product rather than something complicated for surveys, which is exactly what matches our needs.

What is your favorite aspect of this product?

Hands down, my favorite aspect of Jotform is the mobile app! We use it on iPads to collect offline form responses when attending events where wifi is spotty or unavailable. It's reliable and syncs to wifi once we're back online, and it's easy for our team to set up in kiosk mode for attendees to fill out. We can easily gather leads for our email list and hit our opt-in goal.

What do you dislike most about this product?

Our organization is a pretty light user of Jotform, but there haven't been any aspects of the product that I haven't liked. It's well-rounded with features and fairly priced.

What recommendations would you give to someone considering this product?

Definitely sign up for a free trial and see if you feel comfortable setting it up for your expected use cases.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Simon G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

The ease of use is just great

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

The massive range of features

What is your favorite aspect of this product?

The amount of features

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

just research all products available

Pros

  • Performance Enhancing
  • Effective Service
  • Fair
  • Acts with Integrity

Cissy A.

  • Role: Finance
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Jotform is an awesome tool

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.

What is your favorite aspect of this product?

JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.

What do you dislike most about this product?

Nothing really for now.

What recommendations would you give to someone considering this product?

An excellent recommendation for new users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

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