
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
88 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Electronic Signatures
Security
Drag and Drop Design
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
State Transformation
Version Management
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
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JotForm Reviews
Katie M.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Sep 2025
Great Solution for Offline Form Responses!
Likeliness to Recommend
What differentiates JotForm from other similar products?
Compared to Formstack, Jotform feels more user-friendly and more dynamic with way the backend is set up. It also offers more options to customize your forms and use your own branding elements. It feels like a form-first product rather than something complicated for surveys, which is exactly what matches our needs.
What is your favorite aspect of this product?
Hands down, my favorite aspect of Jotform is the mobile app! We use it on iPads to collect offline form responses when attending events where wifi is spotty or unavailable. It's reliable and syncs to wifi once we're back online, and it's easy for our team to set up in kiosk mode for attendees to fill out. We can easily gather leads for our email list and hit our opt-in goal.
What do you dislike most about this product?
Our organization is a pretty light user of Jotform, but there haven't been any aspects of the product that I haven't liked. It's well-rounded with features and fairly priced.
What recommendations would you give to someone considering this product?
Definitely sign up for a free trial and see if you feel comfortable setting it up for your expected use cases.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
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Simon G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Apr 2025
The ease of use is just great
Likeliness to Recommend
What differentiates JotForm from other similar products?
The massive range of features
What is your favorite aspect of this product?
The amount of features
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
just research all products available
Pros
- Performance Enhancing
- Effective Service
- Fair
- Acts with Integrity
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Cissy A.
- Role: Finance
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2024
Jotform is an awesome tool
Likeliness to Recommend
What differentiates JotForm from other similar products?
-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.
What is your favorite aspect of this product?
JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.
What do you dislike most about this product?
Nothing really for now.
What recommendations would you give to someone considering this product?
An excellent recommendation for new users
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Please tell us why you think this review should be flagged.
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