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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

80

Mobile Access

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Rakesh C.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful and easy to used.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust support for Agile methodologies, customizable workflows, and extensive integration capabilities

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizable workflows, which allow teams to tailor the tool to their specific needs and processes, enhancing productivity and collaboration.

What do you dislike most about this product?

One of the main drawbacks of Jira is its complexity, which can make it challenging for new users to navigate and fully utilize its features without a steep learning curve.

What recommendations would you give to someone considering this product?

Ensure you invest time in training and customization to fully leverage Jira's powerful features and integrations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siddharth J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Optimizing Jira: Insights from the Latest Review

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is particularly known for its strong customization and flexibility, particularly in agile workflow management. It has strong project tracking, sprint planning, and reporting capabilities, making it well-suited for software development teams. Its smooth integration with other products such as Confluence and Bitbucket also makes it stand out from most of its competitors.

What is your favorite aspect of this product?

My favorite thing about Jira is how flexible it is. You can customize workflows, dashboards, and project tracking to meet the particular requirements of any team or project, which makes it extremely adaptable for different kinds of work, particularly in agile environments.

What do you dislike most about this product?

Although Jira is a great tool, there is one thing that can be slightly daunting, and that is its steep learning curve, particularly for beginners. It has so many features and options for customization that it can be overwhelming initially. But once you have the hang of it, the flexibility and the power that it has on offer are more than worth the learning curve initially.

What recommendations would you give to someone considering this product?

Start simple and explore Jira’s customization features as you go. Utilize tutorials and community resources to ease the learning curve. It's perfect for agile teams, so definitely worth considering if that fits your workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

srikanth k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

One Place for Project/User story status & Managing

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We can view all the related information to project and resources aligned to each project and stories

What is your favorite aspect of this product?

Status updates and tracking updates

What do you dislike most about this product?

User interface could have been little modern

What recommendations would you give to someone considering this product?

I personally recommend this product if you want for your project management activities

Pros

  • Efficient Service
  • Fair
  • Generous Negotitation
  • Reliable

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