IBM Apptio

Vendor and Contract Management

Allows users to manage and optimize their relationships with external IT vendors and service providers, negotiate and monitor contracts

SaaS Subscription Model

Software as a service; software licensing and delivery model in which software is centrally hosted and delivered online via a subscription

Governance Risk and Compliance

Includes governance, risk management, compliance, security management, controls and audit.

Cost Transparency and Allocation

This capability enables IT leaders to understand the full cost of their IT services, products, and projects, and allocate them to the appropriate stakeholders

Benchmarking and Analytics

Allows user to compare and evaluate their IT performance, costs, and value against industry standards, best practices, and peer groups, and derive insights

Offline License Management

Offline product activation and deactivation; enables licensing for machines with restricted or no internet access.

Integration

Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Optimization and Automation

Allows users to identify and eliminate waste, inefficiency, and redundancy in their IT operations, and leverage AI to streamline processes.

Budgeting and Forecasting

Includes financial information access, budget projections, assessment and analysis, tax planning, and scenario planning.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.