HCL Technologies

HCL Commerce

8.3 /10

What is HCL Commerce?

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Efficient Service

Feature Ratings

Average 81

Content Management

Order Portal

Reporting and Analytics

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Catalog Management

Integrated Search

Order Management

Payment Processing

Content Localization

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 8.3

View HCL Commerce in this category (opens in a new tab)

HCL Commerce Reviews

Vishal G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fascinating product!

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

Tech-savvy navigation and dynamic layouts

What is your favorite aspect of this product?

Dashboards and analytics tools are really top-notch

What do you dislike most about this product?

Initial setup is a little time-consuming

What recommendations would you give to someone considering this product?

Definitely worth a try

Pros

Reliable
Trustworthy
Inspires Innovation
Respectful

David L.

Role: Vendor Management
Industry: Communications
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce differentiates itself through its scalability, flexibility

What is your favorite aspect of this product?

Graphical user interface is my favourite aspect

What do you dislike most about this product?

Cost of licensing is still expensive

What recommendations would you give to someone considering this product?

Yes I would recommend it

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Lauren A.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

"Perfect e-commerce platform!"

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

The dragging and dynamic layout functionalities are currently in high demand within the tech industry, and I've found that HCL Commerce products excel in this aspect.

What is your favorite aspect of this product?

Improved scaling and flexibility with API first framework and cloud based architecture.

What do you dislike most about this product?

We have not faced any issue from this software so far.

What recommendations would you give to someone considering this product?

They should give it a try. It is user friendly and can support companies of various sizes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HCL Commerce

What is HCL Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

HCL Commerce Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love HCL Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

HCL Commerce Reviews

Vishal G.

Fascinating product!

Likeliness to Recommend

Pros

David L.

Fantastic product!

Likeliness to Recommend

Pros

Lauren A.

"Perfect e-commerce platform!"

Likeliness to Recommend

Pros

Most Popular HCL Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

1
Since last award

2
Since last award

Feature Ratings

Content Management

Order Portal

Reporting and Analytics

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Catalog Management

Integrated Search

Order Management

Payment Processing

Content Localization

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness