Glassbox Customer Reviews 2026 | Digital Analytics

Glassbox

Composite Score

7.1 /10

CX Score

7.2 /10

13 Reviews Write a Review

Claim Software

What is Glassbox?

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.

Company Details

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Glassbox Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

62 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Glassbox?

31% Negative

7% Neutral

62% Positive

Pros

Friendly Negotiation
Security Protects
Helps Innovate
Inspires Innovation

Feature Ratings

Average 67

Privacy, Security, and Regulatory Compliance

Website Analytics

Product Analytics

Session Replay

Marketing Analytics

Cross-Channel Engagement Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Average 67

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Glassbox Reviews

Deepak Y.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Reliable and Easy-to-Use Security Software.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

It offers better visibility compared to similar tools.

What is your favorite aspect of this product?

The interface is clean and real time monitoring works well.

What do you dislike most about this product?

New users may need some time to understand all features.

What recommendations would you give to someone considering this product?

yes I would recommend it for security monitoring needs.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor Friendly Policies

Aman Y.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

A platform that converts ux friction points into.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

This provides qualitative context about what visitors are actually doing and which flows are causing uncomfortable. Interactions which directly contributes to growth optimization.

What is your favorite aspect of this product?

Instead of simple drop off rates glassbox stitches user paths and specific interactions to reveal exactly where growth opportunities are being missed.

What do you dislike most about this product?

The interface feels a bit busy despite powerful features filters and segments need to be defined in advance for quick insights requires a small time investment.

What recommendations would you give to someone considering this product?

Intelligence platform for growth and conversion teams that combines session level behavior interaction signals to identify conversion blockers and bottlenecks down to the scenario level.

Pros

Inspires Innovation
Caring
Fair
Acts with Integrity

Cons

Less Productive
Commodity Features
Less Effective Service

Jitendra Y.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

When the cause of a bug becomes evidence not conj.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

Often we only get error logs but here the entire user session is revealed. Where the problem originated and where it worsened is no longer a matter of guesswork.

What is your favorite aspect of this product?

Faults on both the frontend and backend are understood separately. Misunderstandings between the support team and the dev team are significantly reduced.

What do you dislike most about this product?

Privacy masking can become a risk if not done properly. Finding the correct session in a large application is sometimes laborious.

What recommendations would you give to someone considering this product?

Allow such bugs to become excuses because it reveals the full truth. I would recommend it to teams that don't listen to errors. She wants to correct it after seeing it and does not run away from the truth of production.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered
Vendor's Interest First

Glassbox

What is Glassbox?

Company Details

Need Assistance?

Glassbox Ratings

96 Likeliness to Recommend

62 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Glassbox?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privacy, Security, and Regulatory Compliance The vendor meets consumer privacy laws for the specific location (GDPR and CCPA), provides security, and complies with all other regulatory requirements.

Website Analytics Tracks page views, sessions, user flows, and website-specific KPIs.

Product Analytics Measures usage of specific features, adoption, retention, and engagement with a product.

Session Replay Session replay with heatmaps or clickstream visualizations to diagnose issues, identify trends, or improve UX.

Marketing Analytics Tracks campaign performance, attribution, and marketing ROI.

Cross-Channel Engagement Analytics Track and optimize user engagement and user flows across marketing campaigns and mobile apps by measuring ROI, retention, churn, and in-app behaviour.

Predictive Analytics Use machine learning to surface predictive insights and detect anomalies at scale, and provide data to make better decisions.

Governed Access & Security Apply role-based controls and governance to manage data access and integrity.

3rd-Party Integrations Integrates with a CDP or data layer to unify data from multiple systems for analysis and activation.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Glassbox Reviews

Deepak Y.

Reliable and Easy-to-Use Security Software.

Likeliness to Recommend

Pros

Cons

Aman Y.

A platform that converts ux friction points into.

Likeliness to Recommend

Pros

Cons

Jitendra Y.

When the cause of a bug becomes evidence not conj.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Privacy, Security, and Regulatory Compliance

Website Analytics

Product Analytics

Session Replay

Marketing Analytics

Cross-Channel Engagement Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features